What are the responsibilities and job description for the Registration Clerk-Grundy position at UnityPoint Health?

UPH Additional Information

Why UnityPoint Health?

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Caring is what we do, and it starts with our team members : expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at

Overview

Registration Clerk

Full-Time; 32 Hours per week; Varied hours / Days

The Registration Clerk greets patients and visitors and provides courteous, caring and professional assistance to all individuals within the hospital. Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. Collects patient liability before or at the time of service as defined by the patient’s insurance plan. Identifies those patients who may need financial assistance. Interact in a customer focused and compassionate manner to ensure patient’s needs are met.

Responsibilities

Departmental Support and Functions

Anticipates the need to assist coworkers and adapt to staff coverage in any registration area or site.

Ability to multitask and work efficiently to maintain patient movement and schedules.

Ability to communicate and work collaboratively with Revenue Cycle team members as well as ancillary departments of the Hospital.

Proficient in hospital switchboard code calling and paging systems and processes.

Adheres to regulation pertaining to Medicare Secondary Questionnaire (MSPQ), Health Insurance Portability and Accountability Act (HIPAA), Personal Health Information (PHI), Advance Beneficiary Notice (ABN), and Emergency Medical Treatment and Labor Act (EMTALA).

Assists new hires in training process

Registration and Billing Functions

Proficient with all types of registration and admission functions in electronic health record (EHR) system.

Follows UnityPoint Health Registration Standards to ensure data accuracy and timely billing.

Inputs accurate demographic and insurance data to ensure accurate billing.

Schedules, registers, obtains signatures, and scans physician orders to complete the registration process in the EHR.

Verifies insurance eligibility by accessing on-line resources, phone, or fax. Reads return responses to ensure there is active coverage on the account for the date of service.

Proficient in authorization processes and responsible for inputting authorization information into appropriate fields in EHR to ensure accurate claim submission.

Collects the self-pay portion of a patient’s out of pocket expenses at the time of registration and provides receipt of payment to the patient or other responsible party.

Identify patients who need financial counseling assistance to Financial Advocate.

Refers self-pay or underinsured patients to the Financial Advocate for further assistance or to discuss GCMH’s Financial Assistance Policy in further detail.

Balances physical cash drawer at the end of each shift to ensure cash payments are reconciled and accounted for.

Financial Management

Meets defined / established collection goals of the health system.

Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing

Qualifications

High school diploma or equivalent

Writes, reads, comprehends and speaks fluent English.

Basic computer knowledge using word processing, spreadsheet, email and web browser.

Preferred :

One (1) to two (2) years of college

Previous medical office experience.

Previous experience with an electronic health record or medical office software.

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