Release of Information Specialist - Home Health

We are seeking two Release of Information Specialists to join our team! In this role, you'll receive, validate, document and respond to written, telephone and in person requests for home health information contained in the legal medical record in a timely and efficient manner. These requests could come from other health care organizations, attorneys, insurance companies, patients, and other interested third parties.

Location: Onsite - Urbandale, IA (The Unity Point at Home main office)

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/. 

Release of Information

• The focus of this position is releasing Home Health medical records
• Prepare medical information for requests from patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties in accordance to policy and procedures
• Fulfill requests or submits request to approved release of information vendor for fulfillment.
• Invoice for appropriate requestors and follows up on request payments when fulfilled by the facility staff.
• Responsible for receipt of a properly executed HIPAA compliant authorization and/or request
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures Prioritize and respond to release of information requests within required timeframes
• Perform self-quality checks to assure accuracy of the release, confidentiality and proper invoicing.

Customer Service

• Promptly and courteously answers office phone calls or assists with phone coverage for release requests.
• Respond to and fulfill patient walk-in record requests
• Access and retrieve patient information from various computer systems and media

Education:

• High school diploma or GED equivalent
• Associates degree in Health Science preferred
• Medical Terminology knowledge preferred

Experience:

• Previous experience in a hospital/clinic setting or experience with electronic health records
• 3 years of experience with an electronic health record or hospital/medical setting preferred
• Prior Release of Information experience preferred
• Home health experience is preferred

License(s)/Certification(s):

• RHIT, RHIA or CRIS certification preferred.

Knowledge/Skills/Abilities:

• Read, writes, comprehends and speak fluent English
• Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner
• Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, life style and back grounds in accordance to the affiliate’s mission and vision.
• Possesses complex problem-solving skills in reasoning through work related issues
• Ability to work independently
• Ability to write clear and concise, grammatically correct notes and business correspondence without close supervision