Demo

Rep - Patient Relations

UnityPoint Health
Waterloo, IA Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 5/6/2025

Overview

Community Support Specialist

UnityPoint Health – Black Hawk Grundy Mental Health Center

Shift : Full-time; Days

Benefits Eligible

Potential Sign-On Bonus Eligible : $5,000 paid out over 1 year

The Community Support Specialist is responsible for providing a wide variety of community based support services to individuals with a Serious Mental Illness (SMI) designed to reduce and / or prevent emergency department visits, mental health unit admissions or readmissions and placement in a more restrictive environment.

Why UnityPoint Health?

  • Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity, and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Responsibilities

  • Provides daily living skills training including but not limited to development of medication management strategies, shopping, learning the transportation system, symptom management skills, locating housing, coping strategies, transportation to selected appointments, etc.
  • Provides a wide variety of “care coordination” or case management activities including but not limited to information and referral, education, setting up appointments, setting up transportation, working with others involved in the client’s life, responding to crises, etc.
  • Documentation of all services provided in BHGMHC’s Electronic Health Record according to BHGMHC standards, insurance and / or managed care company requirements, state standards, etc.
  • Qualifications

    Minimum Requirements :

  • Bachelor’s Degree in a Human Service-related field - Bachelor’s Degree in Social Work preferred
  • 1-3 years’ experience in the mental health field
  • Ability to form good working relationships with clients
  • Flexibility
  • Orientation to community-based services
  • Salary : $5,000

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