What are the responsibilities and job description for the RN Call Center - Weekend Package position at UnityPoint Health?
- Area of Interest: Nursing
- FTE/Hours per pay period: 0.45
- Department: Call Center
- Shift: Weekend Package; 2- 10 hour Sat/Sunday & 1- 4 hour Friday Evening Shift, or 2- 12 hour Sat/Sunday Shifts
- Job ID: 159069
UnityPoint
RN Call Center
Weekend Package - 2, 10 hr shifts Saturday & Sunday, 1, 4 hour Friday evening OR 2, 12 hour shifts Saturday & Sunday
Part Time Benefits
- remote - must have compact multi-state RN license**
Why UnityPoint Health?
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Responsibilities
Primary Function and Relationship to the Total Organization:
My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.
Operations
- Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition.
- Documents call criteria in eMR within a timely manner.
- Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate.
- Serves as a resource to customers seeking physician referral and community-based resource information.
- Provides health information to customers via UnityPoint Health’s approved resources
- Maintains strict confidentiality of all employee and customer information
- Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines.
- Supports change transformation initiatives
- Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately
- Perform other duties as assigned.
- Support team efforts in patient care delivery objectives.
- Provides assistance with other reasonable related duties as assigned by supervisor or manager.
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
- Ability to handle a “call Center” environment: work quickly and multi-task.
- Ability to demonstrate good customer service.
- Exhibits discretion and sound judgment in all aspects of the job.
- Participates and takes personal responsibility to support key strategic initiatives in order to achieve organizational success.
- Participates and takes personal responsibility to ensure appropriate clinical delivery of programs, keeping within RN scope of practice.
- Is proactive in bringing ideas forward to support a continuous process improvement environment.
- Strive for clinical excellence through professional development activities
- Represents UnityPoint Clinics in a professional manner. Promotes positive interpersonal relations and serves as a role model within the department and with UnityPoint Clinic personnel.
- Displays creativity and innovation when making recommendations for improvement in the delivery of services to the customer
- Works collaboratively and professionally with all staff and supports others development
Qualifications/Experience:
- Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois.
- Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred
- Strong time management and organizational skills
- Possesses excellent written and verbal communications.
- Proficiency in use of computer applications such as Microsoft Office and electronic health systems.
- Requires knowledge of federal healthcare laws and regulations.
- Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.
- Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision.
- Ability to work as a team member, creating and maintaining effective working relationships.
- Ability to understand and apply guidelines, policies and procedures.
- Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred
- Compliance with Mandatory Child/Adult Abuse Reporting
