Scheduling/Billing Specialist-Cardiology Clinic

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Cardiology Clinic
• Shift: Mon-Fri 8hrs/day 8:00AM-4:30PM
• Job ID: 159598
  
  

UnityPoint Health Information

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• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
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• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
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Overview

The Scheduling Specialist will organize and maintain an effective system of scheduling at The Heart Care Clinic department procedures and office visits. Responsibilities include helping to maintain a productive and efficient patient schedule, and for maintaining timely and accurate management of procedures provided at the Cardiology clinic. The Scheduling specialist will report directly to the Clinic Supervisor, and will work closely with clinical teams and the Clinic Administrator.

This position requires on-site training in Cedar Rapids, Iowa for 3-6 months. This position has the possibility to become remote, based on job performance; however, this is not a guarantee.

Responsibilities

Plans and implements schedule processes:

• Allocates schedule time to providers based on established schedule policies
• Determines criteria that create variable schedule demands and incorporates these into the scheduling process
• Works closely with the Heart Care Clinic providers, clinical staff, and the Clinic Supervisor to create, refine and improve clinic schedule
• Maintains friendly and courteous interpersonal communications, attempting to meet patient scheduling needs whenever possible
• Answers the phone promptly and courteously
• Acts as a care coordinator to help and provide support for families to access care
• Develops and maintains a positive working environment, supporting open communication and respect for all members of the health care team
  
  

Helps manage providers patient panel:

• Maintains confidentiality of patient information at all times, following hospital and department protocol
• Accurately templates schedules for department services
• Completes patient charges in an accurate and timely manner. Works closely with the Clinic Supervisor and Clinic Administrator to maintain accurate and complete documentation of all patient scheduling.
• Works well with representatives from business partners within the UPH system as well as outside vendors, regarding UPH business
  
  

Qualifications

• Writes, reads, comprehends and speaks fluent English
• High School diploma or GED equivalent
• Associate degree in Business/Clerical/Health preferred
• Working knowledge of computer systems, including Word, Excel, Outlook, and dental software program(s)
• Must be able to manage multiple phone lines
• Minimum of 3 years in an office setting/health related field preferred
• Knowledge of medical terminology preferred