What are the responsibilities and job description for the Scheduling/Billing Specialist-Dental Health Center (Part Time) position at UnityPoint Health?
- Area of Interest: Patient Services
- FTE/Hours per pay period: 0.7
- Department: Free Clinics/Dental Health
- Shift: Monday thru Friday Days - 28 Hours Per Week
- Job ID: 161086
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
Overview
The Scheduling/Billing Specialist will organize and maintain an effective system of scheduling Dental Health Center (DHC) department procedures and office visits, and will ensure accurate billing for all services. Responsibilities include helping to maintain a productive and efficient patient schedule, and for maintaining timely and accurate billing of procedures provided at the DHC. The Scheduling/Billing specialist will report directly to the DHC Manager, and will work closely with the manager and DHC Director.
Responsibilities
Plans and implements schedule processes:
- Allocates schedule time to dental providers based on established schedule policies
- Determines criteria that create variable schedule demands and incorporates these into the scheduling process
- Works closely with DHC Manager, DHC Director, and DHC staff to create, refine and improve clinic schedule
- Maintains friendly and courteous interpersonal communications, attempting to meet patient scheduling needs whenever possible
- Answers the phone promptly and courteously
- Acts as a care coordinator to help and provide support for families to access care
- Develops and maintains a positive working environment, supporting open communication and respect for all members of the health care team
Helps manage patient billing system:
- Maintains confidentiality of patient account information at all times, following hospital and department protocol
- Accurately charges for department services
- Completes patient charges in an accurate and timely manner. Works closely with the DHC Manager and Director to maintain accurate and complete documentation of all clinic charges.
- Works well with representatives from business partners within the UPH system as well as outside vendors, regarding DHC business, including, but not limited to: Accounts Payable, Biomed, Finance, IA Medicaid Enterprises, HACAP, Nursing Services, Patterson Dental Supply, and Security.
Qualifications
- Writes, reads, comprehends and speaks fluent English
- High School diploma or GED equivalent
- Working knowledge of computer systems, including Word, Excel, Outlook, and dental software program(s)
- Must be able to manage multiple phone lines
- Ability to work with diverse populations
- Respects patient confidentiality in all communications
- Is flexible as change occurs; uses team approach to problem solve
- Maintains courteous and professional communication
- Uses Microsoft Office
- Use of usual and customary equipment used to perform essential functions of the position.
