What are the responsibilities and job description for the Supervisor Clinic - North Crossing Express position at UnityPoint Health?
- Area of Interest: Management
- FTE/Hours per pay period: 1.0
- Department: Retail- Express North Crossing
- Shift: Flexible shifts, 8-5 M-F typically
- Job ID: 162399
Why UnityPoint Health?
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Overview
Clinic Supervisor
Nroth Crossing Express Clinic
Full-time: Monday-Friday, 8am-5pm - Flex hours will be required, as clinic needs arise.
Responsibilities
CMA, LPN or RN credential required for this position
- Coordinating day to day clinic operations and provide day to day support for staffing schedules of providers, nurses and PSR’s. Hiring and onboarding of appropriate staff.
- Supervise assigned clinical and/or patient service representatives.
- Provide Leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving the quality of care in a vastly changing health care environment.
- Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies and procedures.
- First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations.
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Establishing effective mechanisms of communication with staff, providers and patients. Act as a liaison between providers/pati
- Accounts payable
- Support UnityPoint Clinic strategic initiatives as requested.
- Responsible for delegated accountability of department metrics.
- Manage controllable expenses as assigned.
- Provide information to support budgeting process as requested.
- Maintain compliance with CLIA, OSHA, Safety and Risk management guidelines.
- Act as a liaison between physicians/providers/patients and the organization’s leadership team to achieve effective communication and optimal operational processes.
- Bachelor’s degree RN/LPN/CMA or combination of education and experience required.
- Candidates must have RN/LPN licensure or be a Certified Medical Assistant.
- Valid driver’s license when driving any vehicle for work-related reasons
- Strong interpersonal skills.
- Strong computer skills.
- Strong supervisory and leadership skills.
- Strong verbal and written communication skills.
- Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
- Knowledge of personnel administration and patient relation principles.
