What are the responsibilities and job description for the Supervisor HR Shared Services position at UnityPoint Health?
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team - We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
- Caring is what we do, and it starts with our team members : expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
- Lead and Inspire : Provide coaching and leadership to the HR Service Center team, fostering a culture of empowerment, accountability, and continuous improvement .
- Drive Service Excellence : Ensure timely, accurate, and high-quality HR support, optimizing performance in a fast-paced and evolving healthcare environment.
- Champion Employee Experience : Create an environment that prioritizes team member engagement, career development, and well-being , ensuring regular one-on-one meetings and team discussions.
- Optimize Operations : Establish and maintain efficient workflows, staffing plans, and backup coverage strategies to support scalable and sustainable HR services .
- Enhance Collaboration : Serve as a key liaison between the HR Service Center, HR Shared Services, Payroll, HRIS, Centers of Excellence (COEs), and regional HR teams to streamline processes and resolve complex situations.
- Foster Open Communication : Develop transparent, trust-based communication channels across teams to promote alignment, problem-solving, and knowledge sharing.
- Monitor & Improve Performance : Set and track productivity benchmarks, oversee quality improvement initiatives, and implement solutions to enhance operational effectiveness.
Diversity, Equity and Inclusion Commitment - At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https : / / dayinthelife.unitypoint.org
Overview
Join UnityPoint Health as an HR Service Center Supervisor, where you will play a pivotal role in driving the transformation of shared services operations while ensuring an exceptional employee experience. You will oversee the day-to-day operations of the HR Service Center, providing strategic leadership and ensuring that UnityPoint Health team members receive outstanding HR support. In this role, you will partner with leadership to continue to evolve HR service delivery by balancing operational priorities with long-term initiatives that enhance efficiency, consistency, and service excellence. You will also be responsible for evaluating team processes, identifying opportunities for improvement, and collaborating closely with HR partners to ensure seamless, people-centered HR service delivery.
Hours : Monday-Friday, Days
Location : In office or remote / work from home- must reside within the UPH geographies of Iowa, Illinois, & Wisconsin.
Responsibilities
What You'll Do :
Qualifications
What You'll Need :
Education : Bachelor's degree required
Experience : 5 years of relevant experience working in HR, or call center operations and shared service operations required
At least 1 year of leadership experience preferred
