What are the responsibilities and job description for the Switchboard/Security Operations Specialist position at UnityPoint Health?
UnityPoint Health - Marshalltown Hospital
Full-Time; Nights 2245 - 0715
Marshalltown Hospital is seeking a flexible and dedicated Switchboard/Security Operations Specialist to join our team on an as-needed basis. In this vital role, you will serve as the communications link between Public Safety, hospital departments, law enforcement, other community agencies, hospital leadership, staff, patients, families, and the public. Your responsibilities will include ensuring clear and efficient communication across all channels to support the safety and security of our hospital environment.
When you join UPH-Marshalltown, you become part of a family that values your contributions, trusts your skills, and appreciates who you are. It’s truly different here—come and see for yourself!
Why UnityPoint Health?
- Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a
- remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
- Answer incoming calls and transfer callers to the appropriate extension.
- Monitor the hospital CCTV for safety and security concerns.
- Monitor alarm systems to ensure that secure conditions are maintained.
Qualifications
- High school graduate or equivalent is required.
- Valid driver’s license when driving any vehicle for work-related reasons.
- Correspond in person, over email and phone in a pleasant and professional manner.
- Demonstrates the ability to organize and manage several tasks requiring a variety of skills, resources and time commitments.
- Specialized or technical training in communications and/or security operations preferred.
- Area of Interest: Administrative and Clerical;
- FTE/Hours per pay period: 1.0;
- Department: Security;
- Shift: 2245 - 0715;
- Job ID: 157967;
