What are the responsibilities and job description for the Customer Success Specialist position at UniUni Logistics?
Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni's tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni's dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
Key Responsibilities :
- Understand our customers' business needs and execute according to defined procedures and metrics.
- Build and nurture long-term relationships with customers and internal teams.
- Proactively identify and solve program exceptions.
- Respond to tickets promptly initiated by sellers, buyers..
- Accurately diagnose issues and provide appropriate solutions.
- Ensure all tickets are processed and resolved within the specified timeframe.
- Keep detailed records and track the status of parcels to ensure issues are resolved completely.
- Provide regular reports to improve workflow and increase efficiency.
- Utilize Excel for data analysis and reporting as required.
- Demonstrate strong data analysis capability to interpret and act upon parcel event data.
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