What are the responsibilities and job description for the Service Manager (on-site) position at Universal 1 Credit Union?
At U1, Service Managers are responsible for directing and administering the operational efforts of the service center. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Actively recruits select employee groups as well as community groups. Is responsible for producing good quality member loans. Cross-sells credit union services. Trains, directs, and supervises service center staff. Functions as a member of the management team, is aligned with and promotes U1 values, provides leadership, and assists in implementing goals and strategic objectives of the Credit Union, department's objectives, policies, and plans.
SKILLS AND QUALIFICATIONS
Education/Certification: High school graduate or equivalent. Additional college coursework in business or finance preferred. Required to attain and maintain NMLS certification. May be required to have a current notary.
Experience Required: Minimum of 2-5 years of progressive financial experience in a financial institution. One (1) year of managerial experience OR three (3) years in a leadership role.
Knowledge/Skills/Abilities: Understanding of the Credit Union's field of membership; Thorough knowledge of Credit Union services and products; Understanding of related legal and regulatory requirements; Familiarity with branch functions, policies, and procedures; Excellent communication, interpersonal, and supervisory abilities; Organizational and analytical skills; Ability to operate related computer applications and related business equipment; Attention to detail; Ability to maintain an effective and efficient work flow; and, Strong project management skills.
