Account Servicing Representative

Description

UGA Finance is a growing financial technology company that offers consumers credit options at the point of sale. We are a leader in providing financing and servicing for unsecured lending in key verticals, including Education, Medical, Membership and Consumer Goods.

Our new, state of the art building in downtown Parkville offers an engaging work environment, employee amenities, and growth opportunities for our company.

 The Account Servicing Representative I will handle all aspects of inbound and outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information.  

  Handle incoming and outgoing calls      to customers with current and past due accounts and leave messages as      necessary.

• Provide excellent service to      consumers to create a memorable experience. 
• Answer consumer questions      regarding problems with their accounts. 
• Arrange for debt repayment or      establish repayment schedules.
• Perform skip tracing to locate      assets and consumers. 
• Negotiate repayment with consumers      by asking questions and offering applicable solutions. 
• Effectively transfer misdirected      customer requests to an appropriate party and contribute ideas on ways to      resolve problems to better serve the customer.
• Maintain broad and in-depth      knowledge of client products and services.

Requirements

• High School Diploma or equivalent required
• Must be willing to undergo pre-employment drug screen and background check
• 1 year contact center experience preferred
• Knowledge of basic computer operations, typing speed 45 wpm
• Excellent organizational, time management and multi-tasking skills
• Excellent verbal communication
• Excellent written communication

UGA Finance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.