Sales Coordinator

Description

Job Summary: The Sales Coordinator is responsible for engaging with potential clients and existing merchants, and selling products, primarily through outbound calls, emails, and following up on leads.   

Principle Responsibilities: 

• Build and maintain positive relationships with new and existing clients. 
• Identify sales opportunities using cold calling, mailing lists, etc.
• Maintain current knowledge of products, including product, pricing, and marketing strategy. 
• Research and maintain working knowledge of customer needs, identifying potential opportunities and unfulfilled needs and following up as appropriate.  
• Coordinate conversations and provide product demonstrations. 
• Negotiate sales terms and close sales deals, in accordance with pre-determined quotas. 
• Maintain accurate documentation, including notating information in the lead management system with decision makers and answers to qualifying questions. 
• Work collaboratively to solve problems and improve processes. 
• May assist in resolving client and consumer complaints and inquiries, backing up the Partner Account Manager as needed. 

Requirements

Knowledge, Skills, and Abilities:  

• Excellent organizational and time management skills, including the ability to multi-task.
• Excellent verbal and written communication skills, including a strong ability to communicate via phone and email with clients. 
• Excellent customer service skills; service-oriented and able to resolve customer grievances. 
• Strong interpersonal skills with a proven ability to collaborate with a team.
• Demonstrated critical thinking and problem-solving skills.
• Proficient in Microsoft Office Suite, Customer Relationship Management, and related software.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Work Experience:  

• 2 years customer service experience required.
• Prior sales experience highly preferred.  

Training and Education:  

• High school diploma or equivalent required. 
• Complete all required training as assigned.

Working Environment and Requirements to Perform Job Responsibilities

• Ability to work full-time (average of 40 hours per week). 
• Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities. 
• Ability to be on location and/or assigned confidential location(s) for client services for all work hours.  
• Effective with shifting roles, responsibilities, and expectations in a changing work environment.  
• Ability to see computer screen, read, and complete forms
• Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
• Ability to sit for prolonged periods of time/work at a desk. 
• Ability to answer the phone in a busy environment – hear callers and be responsive.  
• Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.