What are the responsibilities and job description for the Office Admin / Dispatcher position at Universal Appliance & Commercial Refrigeration LLC?
About us
Universal Appliance & Commercial Refrigeration is a small, family-owned HVAC company dedicated to delivering exceptional comfort solutions for your home or business. In just 15 years, we have established ourselves as a trusted name in the industry, serving our local community with pride and integrity.
What sets us apart is our unwavering commitment to personalized service. As a family-owned business, we treat our customers like an extension of our own family. We take the time to listen to your unique requirements, providing tailored solutions that fit your budget and lifestyle. You can trust us to go the extra mile, ensuring your complete satisfaction from the moment you contact us to the final completion of the job.
While we cherish our small business roots, we are becoming a growing team determined to expand our reach and impact. By staying abreast of industry advancements and embracing emerging technologies, we aim to offer innovative and energy-efficient solutions that align with our customers' evolving needs.
Equal Opportunity Employer
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.
Responsibilities:
- Answer customer calls and respond to inquiries with professionalism and efficiency.
- Schedule service appointments and coordinate dispatching for service technicians.
- Maintain detailed records of customer interactions, service requests, and resolutions.
- Communicate effectively with service technicians to ensure timely and accurate service delivery.
- Assist with follow-ups, including confirming appointments and addressing customer feedback.
- Manage customer accounts, update contact information, and process payments.
- Resolve customer concerns promptly, ensuring a positive resolution and satisfaction.
Qualifications:
- Prior experience as dispatcher or a related field is a plus, but not required.
- Proficiency speaking Mandarin Chinese is a must due to main customer base.
- Familiarity with call center operations and understanding of metrics (e.g., call handling time, customer satisfaction) is a plus.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong problem-solving skills and a customer-focused mindset.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Positive, professional demeanor and willingness to adapt to team needs.
Benefits:
- Paid time off
- Sick Leave
Schedule:
- Monday to Friday, but flexible depending on hours.
Work Location: In person
Job Types: Full-time, Part-time
Salary: $22.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Language:
- Mandarin Chinese (Required)
Ability to Commute:
- Seattle, WA 98118 (Preferred)
Work Location:
- In person
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Language:
- Chinese (Required)
Ability to Commute:
- Seattle, WA 98118 (Required)
Ability to Relocate:
- Seattle, WA 98118: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25
