What are the responsibilities and job description for the Dispatcher (3rd Shift) position at Universal Atlantic Systems?
Universal Atlantic System
Headquartered in suburban Philadelphia, UAS, a subsidiary of Zeus Fire and Security, is a national provider of integrated security services protecting over $15 billion in commercial assets for a wide variety of clients, including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada, helping them become safer, more secure, operationally superior, and more profitable.
Company Overview
Join our dynamic team and play a vital role in ensuring the safety and security of our customers. We are dedicated to providing outstanding service and fostering a supportive work environment where every team member is valued.
Role Overview
As a Dispatcher, you will monitor, respond to, and follow up on alarm activity and customer requests effectively and professionally. This role offers the opportunity to work in a fast-paced environment where your problem-solving skills and attention to detail will make a difference.
Key Responsibilities
- Monitor, respond to, and dispatch emergency signals promptly.
- Provide exceptional customer service in response to incoming requests and inquiries.
- Proficiently verify and dispatch alarms to police and fire agencies.
- Work within defined company and Central Station policies.
- Maintain and meet minimum quality and production standards.
- Process basic data changes to customer accounts.
- Multi-task effectively in a dynamic, fast-paced environment.
- Work independently and contribute positively to a strong team environment.
- Exhibit excellent problem-solving, communication, computer, and phone skills.
- Successfully pass the CSAA Level 1 certification after 90 days of employment.
- Availability to work weekends and holidays as required.
- Perform all other duties as assigned.
Qualifications
- High school diploma or equivalent.
- At least one year of customer service or related experience.
- Proficiency in Microsoft applications or a willingness to learn.
- Bilingual skills are a plus.
