What are the responsibilities and job description for the Universal Banker (Teller) position at Universal Bank?
POSITION SUMMARY:
The Universal Banker position is responsible for providing excellent customer service to new and existing customers in a courteous and professional manner. Perform over-the-counter teller transactions to ensure customer financial needs are met. Learn and understand bank products and services to provide financial solutions to customers under the direction and guidance of the Branch Operations Manager or Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential job functions include, but are not limited to the following:
- Deliver exceptional customer service by fostering positive relationships with clients, addressing account inquiries, resolving issues, and providing detailed information about banking products and services.
- Actively contribute to the achievement of branch and organizational business goals, ensuring high levels of customer satisfaction and operational efficiency.
- Stay well-informed on the full range of bank products and services to provide knowledgeable assistance to customers.
- Assist both new and existing customers with a variety of banking services such as account openings, loan referrals, cash management, and account maintenance, in strict adherence to bank policies and procedures.
- Demonstrate strong customer service and sales skills by proactively recommending and promoting relevant bank products and services.
- Perform accurate banking transactions, including customer deposits, withdrawals, loan payments, wire transfers, and other financial services.
- Manage cash drawer, ensuring proper cash handling, balancing, and reconciliation.
- Open all consumer account types (Sole, Joint, Accts with Payable On Death, and Non-Resident Alien) with minimal assistance and with accuracy.
- Input and process domestic and foreign wire requests accurately.
- Represent the Bank in community events and business development initiatives, enhancing the Bank’s visibility and fostering client engagement.
- Adhere to all Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies, including the proper processing of Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and Monetary Instrument Logs (MILs).
- Stay current with applicable federal regulations, including Bank Secrecy, Customer Information Program (CIP), and Know Your Customer (KYC) principles, ensuring full compliance in all transactions.
- Perform other duties or special projects as assigned by management within the scope of the position.
- Provide coverage at other branch locations as necessary, ensuring continuity of service across the Bank’s network.
QUALIFICATIONS (Education, Knowledge, Skills, and Abilities):
§ High school diploma or equivalent (GED) required.
§ 1-2 years of experience as a teller or in a related field preferred.
§ Basic Math Skills.
§ Computer Skills including Microsoft Office 360.
§ Experience with financial institution software systems preferred.
§ Cash and negotiable handling experience required.
§ Ability to multi-task.
§ Ability to stand for long periods of time.
§ Must have reliable transportation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to sit, stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The noise level in the office work environment is usually moderate.
NOTE:
This job description is a summary of the job duties and requirements that are essential to the evaluation of the job. It is not intended to be complete in detail. These responsibilities are typical for this job; however, on occasion, individuals in this position may be required to perform functions of a higher or lower skill level not included in this job description.
Universal Bank is an equal opportunity employer.
