What are the responsibilities and job description for the Bilingual Call-Center Representative (Spanish) position at Universal Business Solutions?
Bilingual Call-Center Representative (Spanish)
Contract to Hire (Salary Plus Bonus)
Alpharetta, GA (Onsite)
We are seeking a bilingual Customer Service Representative, fluent in both Spanish and English, with strong customer service and communication skills. This hybrid role requires interfacing effectively with our customers via telephone and email and is based out of our Alpharetta office.
Duties include :
- Provide high-quality customer service through telephone and written communication for a dynamic financial services organization.
- Deliver accurate and timely customer support, including account corrections and adjustments.
- Manage correspondence and returned mail, ensuring accurate address updates in the system.
- Process document indexing and payment transactions from customer interactions.
- Assist agents with Electronic Fund Transfer (EFT) payment applications.
- Review and approve daily files for agency payments as needed.
- Create and maintain recurring payment schedules for business partners.
Requirements :
