What are the responsibilities and job description for the Bilingual Customer Service Representative position at Universal Business Solutions?
Job Details
Bilingual Customer Service Representative (Spanish)
Contract to Hire (Salary Plus Bonus) Alpharetta, GA (Hybrid)
We are seeking a bilingual Customer Service Representative, fluent in both Spanish and English, with strong customer service and communication skills. This hybrid role requires interfacing effectively with our customers via telephone and email and is based out of our Alpharetta office.
Duties include:
- Provide high-quality customer service through telephone and written communication for a dynamic financial services organization.
- Deliver accurate and timely customer support, including account corrections and adjustments.
- Manage correspondence and returned mail, ensuring accurate address updates in the system.
- Process document indexing and payment transactions from customer interactions.
- Assist agents with Electronic Fund Transfer (EFT) payment applications.
- Review and approve daily files for agency payments as needed.
- Create and maintain recurring payment schedules for business partners.
Requirements:
- 5-7 years of experience in a call center environment is required.
- Experience in premium finance or insurance is advantageous, but not required.
- Familiarity with the standard concepts and practices in the financial services or insurance industry.
- High School Diploma or equivalent is required.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to quickly adapt to new software applications.
- Strong verbal and written communication skills, along with excellent interpersonal abilities.
- Capability to work effectively in a team-oriented, productivity-driven environment.
- Efficient multitasking skills in a fast-paced setting.
- Strong organizational and prioritization abilities.
- Initiative and drive to enhance processes and improve efficiency.
- Detail-oriented with effective problem-solving and research skills.
- Ability to analyze situations and implement solutions.
- Customer-focused mindset.
- Fluency in Spanish and English (written and verbal) skills are required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
