Customer Service Representative CSR

UCS Job Fair:

Join us for interviews on Wednesday,1-8-25, and Thursday, 1-9-25, between 9 am and 1 pm.

5240 Mendenhall Park Place Memphis TN 38115

UCS, a leading third-party debt collection company with over 35 years of experience, seeks motivated and dynamic individuals to join our team. As a Debt Collection Specialist, you will be crucial in communicating with consumers to resolve account balances while providing exceptional customer service. This is an excellent opportunity for individuals looking to grow their careers in a fast-paced and rewarding environment.

Responsibilities:

• Engage with consumers via inbound and outbound calls using our dialing system
• Manage multiple accounts and work towards resolving consumer account balances
• Demonstrate exceptional customer service skills, patience, and diligence with each interaction
• Provide consistent follow-up with consumers to ensure timely resolution
• Collect full balances or negotiate the highest possible payment arrangements with consumers
• Maintain detailed records of all consumer communications and payment arrangements
• Utilize automated dialing technology and manual calling methods effectively
• Adhere to department-specific scripts and follow PCI compliance guidelines
• Process immediate payments, establish recurring payments, and ensure compliance with scripting
• Meet or exceed monthly financial goals set by the company

Requirements:

• Demonstrated skill in negotiating and resolving conflicts
• Persuasive communication skills with the ability to actively listen to consumers
• Strong multitasking abilities and the capacity to meet tight deadlines
• Excellent customer service, problem-solving, organizational, and communication skills
• Friendly, outgoing personality with a passion for delivering top-notch service
• Proficient computer skills and adaptability to work with various systems
• Ability to thrive in a fast-paced environment and work both independently and collaboratively
• Critical thinking skills to assess each situation and make informed decisions
• Reliability, responsibility, goal-oriented mindset, and flexibility in work schedules
• Successful completion of pre-employment screening
• Bilingual proficiency in Spanish is a plus

Education and Experience:

• High School Diploma or equivalent (Preferred)
• Minimum 1 year of customer service experience (Preferred)

At UCS, we value our employees and provide a supportive work environment that encourages professional growth and development. Join our team and contribute to our continued success in delivering superior debt collection services.

To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications to [email address]. Include the job title "Debt Collection Specialist" in the subject line of your email. Only shortlisted candidates will be contacted.

Note: This position requires in-person work at our company location.

UCS is an equal opportunity employer and values diversity in the workplace.