Nutrition Program Patient Liaison

Description

 The Nutrition Program Patient Liaison, will be working directly with UCHC’s Registered Dietitian

staff. Responsible for client enrollments, takes patient vitals, following up referrals, orientations,

scheduling patients, patient questionnaires, appointment reminders. Identifies and makes

nutrition and other health related referrals, performs client risk assessments and provides basic

nutrition education in individual and group settings. Performs preliminary participant risk

assessment and some basic nutrition education, identifies and makes nutrition and other health

or community service referrals. Assists with the Nutrition Program and other program clerical

support, including but not limited to, completing participant reports, maintaining records, and

monthly statistics.

ESSENTIAL FUNCTIONS

? Welcome patients as they contact the clinic personally or by telephone; answering or

referring inquiries. Explains the services available, payment options, and billing

procedures.

? Schedule appointments; handle warm hand-offs and referrals based on established

policies and procedures.

? Answer all incoming calls and assist patients with their requests to transfer to the

appropriate department.

? Register all patients per registration protocol and collect all documentation, verifies,

updates and inputs information into EMR.

? Protects patient’s rights by maintaining confidentiality of personal and financial

information.

? Work closely with Physicians, Physicians Assistant, and Medical Assistant, and other

staff to assure smooth patient flow and cut down on waiting time.

? Helps patients in distress by responding to emergencies.

? Call and remind patients of his/her appointment; Follow up on “no show” patients on a

daily basis.

? Conducts nutrition assessments and provides nutrition counseling to clients.

? Screens for health and nutritional risk factors and special nutritional needs of patients.

? Schedules patient appointments with medical providers and dietitian for

continuity of care.

? Produces nutrition educational materials, handouts and newsletters for clients.

? Communicate a patient's problem/complaint to the office manager or his/her designee.

? Maintains operations by following policies and procedures’ reporting needed changes.

? Makes copies, sends, and receives faxes.

? Assures that the working area is clean and orderly.

? Performs diagnostic procedures to screen for nutritional health problems; weight and

height measures; enters data into state data system.

? Able to identify nutritional needs associated with low income, cultural influences, life

stages, and medical status.

? Assist in creating presentations for nutrition education classes.

? Attend and lead monthly staff/department meetings.

? Arrange or present at least quarterly staff meetings to educate and train staff on

improving workflow efficiencies.

? Seek opportunities to collaborate with other specialties in promoting eCW best

practice workflows.

? Perform other tasks as required by management.

Requirements

Education/Experience

? High School Diploma or equivalent required. Bachelor’s degree preferred.

? Minimum of one (1) year of related experience required.

? Excellent phone communication and customer service skills, must work well with

constant interruptions and ability to relate to patients, through familiarity with the

medical terminology and triage procedure.

? Experience working with underserved communities such as undocumented workers,

unaccompanied minors, LGBTQ populations, communities of color, youth/adolescents,

and those experiencing homelessness, substance abuse, and/or mental illness.

? Bilingual in Spanish preferred.

Demonstrated Attributes

? Ability to work under pressure and willingness to treat all patients with the utmost

kindness and consideration in the most trying situations.

? Friendly personality with the desire to work with the public.

? Ability to handle multi-functions.

? Understanding of community-based organizations.

? Ability to take initiative and problem solve.

? Excellent verbal and written communication skills.

? Excellent phone skills.

? Excellent organizational and prioritizing skills.

? Ability to present oneself as well as the company in a professional manner.

? Proficient in the use of a personal computer and corresponding programs, internet

literate.

? Interpersonal skills and customer service skills required.

? Driving may be necessary to attend various clinics and events.

? Knowledge of Google suite programs.

? One (1) year of ClinicalWorks preferred.

? One (1) Patient interaction preferred.

? One (1) year in data analytics or referrals in healthcare preferred.

? Must have or obtain Basic Life Support (BLS) certificate.