Banquet Captain - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Job Specific

• Oversees all aspects of assigned banquet function activities, ensuring that all areas are properly set up and ready at the appointed time
• Schedules staff according to established guidelines and forecasted needs
• Obtains/reviews Banquet Event Orders, coordinates activities as needed to ensure timely performance of all contracted setup, food preparation and service activities
• Assigns service stations, pre and post function duties
• Supervises completion of all function set up/preparation activities
• Inspects, accepts/rejects banquet food for quality, appearance & presentation prior to service
• Works closely with Banquet Chef to ensure that all banquet food preparation and presentation meets or exceeds guest expectations and hotel standards and that food is ready at appointed time
• Monitors all banquet personnel in the performance of their duties
• Observes/assists Banquet Service personnel to ensure that all food service activities follow Star Service Standards
• Inspects all banquet service equipment prior to, during and at the end of each function, to ensure that all equipment is in proper working order
• Inventories materials and supplies at the beginning of shift, obtains sufficient materials and supplies necessary to support forecasted level of business
• Coordinates preparation of coffee, iced/hot tea as required
• Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
• Responds to guests complaints/comments in a positive, professional manner, follows Star Service "Own & Resolve Guest Issues" standard
• Completes Banquet Captains Report to document all function specific activities and make suggestive critique
• Coordinates all break down activities designed to leave function rooms clean, orderly and ready for the next function
• Oversees security and maintenance of all banquet equipment and supplies
• Attends appropriate meetings to communicate and acquire information pertaining to scheduled event
• Conducts meetings with department personnel as needed to keep them informed of upcoming events and activities
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School Diploma or equivalent
• Three years experience as a Banquet Captain in a high volume, upscale hotel or free standing restaurant/banquet operation
• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor
• Ability to lift and carry food service trays weighting 35 pounds
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays