What are the responsibilities and job description for the Lobby Concierge (Start Date No Earlier Than February 3, 2025) position at Universal Helios Grand Hotel?
Job Description
Job Description
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Position Start Date No Earlier Than February 3, 2025
Preferred Qualifications :
English language communications required.
Excellent customer service skills.
Advanced Computer Skills.
Requires full availability including days, nights, weekends, and holidays.
Responsibilities :
Thorough knowledge of the local area including restaurants, attractions, and shops.
Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, makes dining, theater, tour, travel and other arrangements.
Personalizes all services and anticipates guest requests whenever possible.
Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information.
Other duties as assigned.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
