What are the responsibilities and job description for the VIP Coordinator (Start Date No Earlier Than March 3, 2025) position at Universal Helios Grand Hotel?
Position Start Date No Earlier Than March 3, 2025
Preferred Qualifications:
English language communications required.
Excellent customer service skills.
Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.
One year of experience in the hotel industry is preferred.
Requires full availability including days, nights, weekends, and holidays.
Responsibilities:
Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests.
Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP.
Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services.
Ensures delivery and maintenance of amenities at arrival and throughout the stay.
Works with Housekeeping, Engineering, Room Service, Meetings & Events, and Sales to satisfy all VIP requests.
Maintains accurate recaps of groups and high transient periods.
Attends pre-conference meetings when required.
Reviews group resumes and billing profile information.
Other duties as assigned.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
