What are the responsibilities and job description for the Agent & Client Services Representative position at Universal Insurance Holdings?
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The Agent & Client Services Representative is essentially an entry level customer service representative in training. Due to this being a trainee position, those in this role will receive frequent training, development and testing in order to become a Level I - Agent & Client Services Representative, which is a requirement. This role requires interaction with the agency force and clients to provide information and answer questions about products, services, and procedures as they relate to policies and claims. The inquires come primarily from inbound telephone calls.
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Essential Job Functions
Required Knowledge, Skills & Ability
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time and the employee is expected to perform such other duties as may be assigned.
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Benefit Highlights
