What are the responsibilities and job description for the Marketing Contact Center Representative position at Universal Insurance Holdings?
Know your rights
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.Employment Eligibility (e-Verify) : English & SpanishRight to work : English / SpanishIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Duties and Responsibilities :
Manage an assigned multi-state agency territoryDevelop and maintain professional and effective agency relationshipsHost virtual video-conference meetings and trainingsTrain new and existing agents on company products, procedures and guidelinesDeliver concise, valuable feedback regarding daily agency phone calls and trainingsWork with Call Center Manager in planning overall marketing, training and strategic growth plans for independent agenciesMonitor and report monthly agency production goalsRespond to communications in a timely and professional mannerAccomplish daily goals and perform other duties as assigned including inbound and outbound phone callsAdhere to policies and procedures of employee handbookSkills and Qualifications :
Minimum 1 years' industry experienceFlorida Insurance Licensure : 20-44 or 2-20Strong ability to develop and maintain cooperative, positive, and trusting working relationships with our teamAbility to adapt to a changing environmentExperience in handling conflict situations with the utmost professionalismSelf-motivated and self-disciplined with the strong ability to work effectively and independentlyAbility to use decision-making skills to offer options and resolve problems in a variety of contexts.Strong verbal and written communication skills, active listening, and a professional phone voiceProficiency in Microsoft Office including Teams, Word, Excel and OutlookFluency in multiple languages is a plusBenefit Highlights
Industry leading medical, dental and vision insurance plan401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)Generous PTO policyEligible for performance based bonuses
