What are the responsibilities and job description for the MANAGER - QUALITY ASSURANCE position at Universal Insurance?
Summary:
The Quality Assurance Manager position is responsible for establishing and enforcing quality assurance procedures, leading a team of quality testers and automation engineers, collaborating with development teams to identify and resolve defects, analyzing quality data, monitoring compliance standards, implementing quality improvement initiatives, and ensuring timely delivery of high-quality products or services by overseeing the testing process throughout the development lifecycle. This position requires close collaboration with cross-functional team members, including Business Analysts and Developers, to ensure quality control throughout the development of software by planning, organizing, and building testing protocols and managing teams of QA engineers and testers.
Essential Duties and Responsibilities:
Oversees the daily assignments, work, and schedules of the department.
Conducts performance evaluations that are timely and constructive.
Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
Identifies and sets appropriate quality standards and parameters for products.
Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
Coordinates product testing processes.
Participates in product testing.
Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
Reviews client, customer, and user feedback.
Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
Performs other duties as assigned.
Supplemental Information:
This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification. This description is not and cannot be interpreted as an inventory of all the duties, tasks, responsibilities and qualifications required for the employees assigned to this job.
Education and / or Experience:
Bachelor’s degree in information systems or related discipline required.
5 years of experience or equivalent knowledge required in mastering automation software/tools.
5 years of QA experience with Property & Casualty insurance products.
Deep understanding of web applications, preferably on Guidewire’s Insurance Suite.
Proven track record working with team on large, complex software systems with a strong understanding of the software development life cycle and Agile methodology concepts.
Self-motivated, detail-oriented, energetic, and highly organized leader while remaining flexible & effective under pressure.
Must be able to work under tight deadlines efficiently and with high quality.
Must possess a positive attitude and strong work ethic.
Licenses and / or Certifications:
1 – 3 years of Quality Analyst and/or Project Management experience required.
Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business requirements and translate them into application and operational test plans.
Prior experience in the insurance industry preferred (Property & Casualty ideal).
Must possess strong organizational skills with demonstrated attention to detail.
Must be flexible and able to adapt in a changing business environment.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers, and subject matter experts).
Must be proficient in the following: Microsoft Office (Excel, Access, Word, Power Point and Visio).
