What are the responsibilities and job description for the Universal Music Group 2025 Summer Internship Program: Global Tech Support (Onsite: TN, NY, CA) position at Universal Music Group?
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Program Eligibility
How You'll CREATE
Tech Support provides front-line support to end users on a variety of differing issues; identifying, researching, and resolving technical issues that are raised. The team documents, communicates, tracks and monitors all incoming calls, incidents and requests to ensure a timely response and resolution.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Job Category
Internships
Salary Range
$13-$25 per hour
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.
Program Eligibility
- Currently enrolled at an accredited two or four-year college/university in the United States, pursing an undergraduate, graduate and/or law degree
- Graduating between Spring 2025 - Fall 2027
- Have access to housing and transportation within the designated city (We do not offer housing accommodations)
- Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.)
- Commit to 20 - 40 hours per week (based on individual business area)
How You'll CREATE
Tech Support provides front-line support to end users on a variety of differing issues; identifying, researching, and resolving technical issues that are raised. The team documents, communicates, tracks and monitors all incoming calls, incidents and requests to ensure a timely response and resolution.
- Work with and provide support to other Global Tech and local IT teams
- Moves and Changes: Ad-hoc and planned relocations of IT equipment
- Install and configure computer and VC hardware and software
- Building and configuring computers using Microsoft SCCM/InTune/JAMF
- Perform PC/Mac/iPhone/Android technical assistance
- Inventory, recycling, software updates and program/security auditing projects
- Assist with Windows 11 migration
- Knowledge of Windows operating systems and Microsoft Office Suite of products
- Mac and PC hardware troubleshooting and deployment skills
- Be analytical and able to problem solve and troubleshoot across a wide range of technologies
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Job Category
Internships
Salary Range
$13-$25 per hour
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.
Salary : $13 - $25
