What are the responsibilities and job description for the Director, Marketing Data and Governance position at Universal Orlando Resort?
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.
JOB SUMMARY:
The Director, Marketing Data Governance, will lead our Digital Data Enablement, Media Ad Operations and Privacy Operations teams within the Global Marketing Analytics & Targeting (GMAT) organization. This role is responsible for ensuring the integrity, compliance, and strategic implementation of marketing data across our ecosystem. As a key leader within our organization, you will work closely with cross-functional teams to align data collection and management practices against a scalable data governance framework that enables business growth while upholding best practices in data privacy and security.
MAJOR RESPONSIBILITIES:
Bachelor’s degree in computer science, Marketing, Information Systems or related field required or relevant equivalent experience.
EXPERIENCE:
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
JOB SUMMARY:
The Director, Marketing Data Governance, will lead our Digital Data Enablement, Media Ad Operations and Privacy Operations teams within the Global Marketing Analytics & Targeting (GMAT) organization. This role is responsible for ensuring the integrity, compliance, and strategic implementation of marketing data across our ecosystem. As a key leader within our organization, you will work closely with cross-functional teams to align data collection and management practices against a scalable data governance framework that enables business growth while upholding best practices in data privacy and security.
MAJOR RESPONSIBILITIES:
- Leadership & Strategy
- Lead and develop subject matter experts within the teams, fostering a culture of accountability, innovation, and continuous learning.
- Define and implement a marketing data governance strategy that ensures high-quality, privacy-compliant, and actionable data enablement practices.
- Influence the transition from client-side to server-side tracking to enhance data reliability, security, and privacy compliance.
- Oversee the implementation of a global marketing analytics framework, ensuring consistency and scalability and governance best practices across regions.
- Partner with Enterprise Data Governance at NBC and UDX to align GMAT governance policies with broad organizational priorities.
- Support the transition from mParticle to RTCDP, ensuring a seamless migration and understanding among the team of core capability development.
- Marketing Data Governance & Tagging
- Oversee the deployment, monitoring, and management of marketing tags, across digital and paid media channels to ensure accurate data collection against business requirements and compliance with a standardized, global framework.
- Influence the implementation of server-side tagging to improve data accuracy, reduce reliance on client-side cookies, and inform enhancements supporting marketing measurement disciplines.
- Ensure data taxonomy and event tracking frameworks align with business intelligence and measurement needs.
- Collaborate with Enterprise Data Governance team to develop standardization and enforcement of naming conventions, metadata, and governance policies across platforms.
- Privacy Operations & Compliance
- Lead privacy governance efforts for paid channel & other GMAT marketing use cases, ensuring compliance with evolving data regulations (GDPR, CCPA, etc.) and internal policies.
- Work closely with IT, legal and Enterprise Data Governance teams to manage consent frameworks, data retention policies, and consumer data rights requests.
- Serve as a subject matter expert in privacy-preserving marketing strategies, including server-side tagging, first-party data activation, and evolving cookie policies.
- Cross-Functional Collaboration
- Partner with engineering and data teams to implement scalable data pipelines and integrations that support marketing initiatives, including personalization.
- Communicate technical concepts to non-technical stakeholders, ensuring alignment and buy-in across teams.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
Bachelor’s degree in computer science, Marketing, Information Systems or related field required or relevant equivalent experience.
EXPERIENCE:
- 10 years of experience in marketing data governance, web analytics, or data privacy, with 5 years in a leadership role.
- Strong knowledge of Adobe Analytics, Adobe Experience Platform, and experience in RTCDP or other CDPs preferred.
- Proven ability to influence cross-functional teams and senior stakeholders.
- Expertise in media tagging, event tracking, and digital data collection frameworks.
- Deep understanding of privacy regulations (GDPR, CCPA, etc.) and how they impact marketing data governance.
- Certified Data Management Professional (CDMP), Adobe Analytics Business Practitioner, IAB Digital Media Measurement & Analytics Certification, Certified Information Privacy Professional (CIPP) or equivalent of these preferred.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
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