Manager, Attractions Operations - Duty and Project

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for managing the day-to-day operation of IOA and/or USF primarily covering Attractions Duty Manager responsibilities. Manages responsibilities within the department to ensure operational goals are achieved and action plans are completed. Responsible for assisting with projects as assigned and partnering with counterparts to see projects/tasks through to completion. Ensures high levels of Guest and Team Member satisfaction are achieved at all times.

MAJOR RESPONSIBILITIES:

• Manages the daily operation of an assigned park as the Attractions Duty Manager. Responds to ride evacuations, incidents and downtimes while making the proper notifications to Sr. Leadership as needed. Works with venue leadership teams to ensure proper staffing levels, RV availabilities, capacity needs and Leadership presence are in effect daily. Provides feedback to leaders on performance, giving direction on how to handle, solve and prevent situations. Ensures that attractions are operating safely and efficiently on a day-to-day basis while providing direction and support to the Attractions Management Team. Indirectly manages frontline Team Members (including exempt leaders) through field presence, monitoring for quality, service, and safety compliance. First responder to emergency situations and evacuations to help make critical and timely decisions to ensure Guest and Team Member safety, to include post follow-up discussions with Senior Leadership.
• Conducts walks with venue leaders to understand ways to improve service levels. Develops and maintains positive relationships with business partners, in conjunction with venue management, to provide operational support and ensure departmental goals are met.
• Assists with Special Events (including marquee events) and Productions that impact the Attractions by providing park coverage support. Represents Attractions Operations as needed in Special Event and Production planning meetings with key counterparts and communicates expectations and needs to the full Attractions Team.
• Works closely with Attractions Operations Directors and other Senior Leaders to help drive projects through to completion as needed. At times, works with counterparts including Facilities, Creative, Project Managers, etc. to identify and drive solutions for an assigned project to satisfy the operational requirements set forth from the project needed. Oversees Duty Manager training meetings, updates to policy and procedures, documents, and communication regarding updates to the Duty Manager program.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
  
  

EDUCATION:

• Bachelor’s degree in related field is preferred.
  
  

EXPERIENCE:

• 3 years hospitality industry supervisory experience required.
• Previous hospitality industry management experience with Theme Park experience preferred.
• Or equivalent combination of education and experience.
  
  

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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