What are the responsibilities and job description for the Senior Director of Operations position at Universal Pediatrics, Inc.?

Job Description

I ntegrity | C ompassion | A daptability | R esponsibility | E xcellence

WE ARE NOT YOUR TRADITIONAL HOME HEALTH....

Universal Pediatrics is Iowa and South Dakota’s largest provider of in-home health care services focusing on the pediatric and young adult population. We have over 30 successful years in business and have proven to be the premier choice for pediatric home health care.

JOB SUMMARY

The Senior Director of Operations is responsible for overseeing and coordinating all administrative and financial functions across multiple markets / branch office locations, managing up to three locations simultaneously. The Senior Director of Operations will operate their own branch and manage the Directors and / or Associate Directors of Operations at the other locations. The Senior Director of Operations may be required to serve as primary leadership over additional branches in the absence of a Director or Associate Director of Operations. This role includes driving business development, managing relationships with referral sources, and ensuring satisfaction among patients, families, and nursing staff while addressing higher-level needs. The Senior Director is responsible for managing office budgets and goals, fostering office growth, and providing team leadership across their assigned branches. This position is crucial to the team and organization's success. The Senior Director of Operations plays an essential role in their team’s ongoing development offering guidance, oversight, and performance management to ensure proficiency in their roles.

KEY RESPONSIBILITIES

Oversees all office operations and directly manages the operations team.
Ensures the office sales strategy is well-organized and implemented effectively.
Manages their own branch and has oversight for the Directors and Associate Directors of Operations at other locations.
Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services.
May be required to participate in acquisitions.
Comply with applicable laws and regulations.
Undertake fiscal planning by budgeting and managing operations in accordance with established fiscal parameters.
Implement governing body directives and ensure the implementation of organizational policies and procedures, as well as the development and implementation of appropriate service policies.
Implement governing body directives and organizational policies and procedures.
Recruit, employ, develop, and retain qualified personnel to maintain appropriate staffing levels.
Establish and maintain effective channels of communication.
Ensure adequate staff education, training, and evaluation.
Direct and monitor organizational Performance Improvement activities.
Assure that skilled nursing and other services furnished are under the supervision and direction of a physician or a Registered Nurse where appropriate.
Assure appropriate staff supervision during all operating hours.
Represent the organization to other groups, agencies, and the general public using accurate public information materials
Assure the development and qualifications of professional services and the assignment of personnel.
Completes performance evaluations on subordinate staff in accordance with Agency policy.
Monitor accounts receivable and collections.
Appoint a similarly qualified alternate to be available at all times during operating hours in the absence of the Administrator.
Inform the governing body, staff, and professional advisory group of current organizational, community, and industry trends.
Serves as the agency’s Disaster Coordinator and is in charge as the Safety Liaison during an emergency as required in 408.821(1), F.S.
Acts as corporate compliance officer and assumes responsibilities described in the agency corporate compliance plan.
Acts as the HIPAA Privacy Officer
Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested
Attends and / or completes all mandatory training / in-services as assigned
Submits required personnel file documentation in a timely manner
Adheres to FFHC compliance and ethics expectations
Maintains patient and family confidentiality
Maintains professional, supportive, and responsive interpersonal communication skills
Performs other duties as assigned

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE REQUIRED

High School Diploma required

Four years of related experience required and the education, knowledge, and ability to effectively direct the program.

Demonstrated experience in team leadership and management, fostering a collaborative and high-performing work environment.

Cleared background screening

Valid Driver’s License with Proof of Insurance

Experience in maintaining high standards of customer service and addressing patient and family needs effectively.

Excellent verbal and written communication skills.

PREFERRED

Bachelor’s Degree

A Healthcare Professional who has five years of health-related leadership experience and the preferred education, knowledge, and ability to effectively direct the program.

Demonstrated experience in team leadership and management, fostering a collaborative and high-performing work environment.

Experience in a healthcare setting, particularly in home care or related fields, is highly valuable.

Skills in overseeing performance management processes, including staff evaluations and development.

WORKING CONDITIONS / EQUIPMENT USE

Position is stressful in terms of meeting deadlines.

It is primarily a desk job which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.

It requires minimal lifting of office records and printouts.

75% travel may be required. Travel may be by airplane, car, or other appropriate modes of transportation. Travel to local branches / locations, out-of-town, or state seminars, conferences or meetings.

Must be able to use a PC, calculator, multi-line telephone, and other office equipment.

JOB DESCRIPTION DISCLAIMER

This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice.

PAY PHILOSOPHY

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role.

KEY DETAILS

This position requires the employee to work in the office Monday through Friday during core business hours.

Core business hours are typically 8 : 00 am to 4 : 30 pm with some flexibility with start and end times.

We value your hard work, integrity and commitment to providing the highest quality care to our patients and the communities we serve. We put people first by offering you benefits that support your life and well-being. Below you will find a snapshot of the benefits that you enjoy as part of your role :

Private Health Care Plans : (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution

Voluntary Benefits : (Accident Insurance, Critical Illness, Hospital Insurance, Additional Voluntary Life Insurance, Long-Term and Short-Term Disability)

401(k) Retirement Plan and Company Matching Contributions

Paid Time Off (PTO)

Paid Holidays

Paid Health and Wellness Time

Employee Assistance Program (EAP) for Employee and Family

Weekly pay with direct deposit

myFlexPay – Payroll card allowing you to have your wages deposited directly on to your card

W2 employee

Professional development with a rapidly growing organization

Opportunities for promotions and upward mobility

Employee Referral Bonus Program

Eligibility requirements apply.

Universal Pediatrics is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

UPint

Employment Status : Full-time, Exempt

Office hours : 8 : 00am - 4 : 30pm

Reports to : SVP / VP of Operations

Department / Group : Operations

Job Level : Individual People Manager

Job Location : Sioux City, Iowa (will work in Sheldon, Iowa office one day per week)

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