Service Coordination Manager (SCM) - Private

Integrity | Compassion | Adaptability | Responsibility | Excellence

WE ARE NOT YOUR TRADITIONAL HOME HEALTH....

Universal Pediatrics is Iowa and South Dakota’s largest provider of in-home health care services focusing on the pediatric and young adult population. We have over 30 successful years in business and have proven to be the premier choice for pediatric home health care.

JOB SUMMARY

The Service Coordination Manager {SCM) is responsible for building and filling shift schedules while ensuring that the nurse's skillset matches the clinical needs of the patient. The SCM facilitates communication

KEY RESPONSIBILITIES

• Maintains a current patient roster or "casebook" with all pertinent staffing information and monitors schedule changes.
• Conducts home visits for the purpose of assessing the environment and personalities of clients/families and matching them with a caregiver.
• Performs telephone screens and face to face interviews with potential field clinician team members.
• Maintains recruitment tracking system{s)
• Prepares schedules in accordance with local, state or federal requirements and the certification period for clients and field staff and provides copies for distribution, as needed.
• Assists in coordinating services provided to patients.
• Controls and monitors schedule changes.
• Calls nurses daily from roster to fill in open schedules.
• Verifies compliance of completed shifts and visits after matching all notes to charges, and promptly notifying the supervisor of any scheduling issues
• Assists in taking patient referrals.
• Manages established key performance indicators to enhance operational efficiency and drive growth within the business unit
• Responsible for ensuring field nurse hours are accurately recorded for payroll
• Conducts weekly client calls to keep families informed about schedule updates, gaps, or changes
• Imports authorizations received from RCM into Kantime {EMR system)
• Responsible for evaluating the nearing end of patient authorization periods to complete company authorization request forms and submit them to RCM for formal authorization
• Review nurse and patient records to ensure all documentation is complete according to QAPi {Quality Assurance Performance Improvement) audit guidelines
• Attends and/or completes all mandatory training/ in-services as assigned.
• Adheres to company compliance and ethics expectations.
• May assist in miscellaneous bookkeeping functions
• Maintains patient and family confidentiality
• Maintains professional, supportive, and responsive interpersonal communication skills
• Performs other related duties as assigned

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE REQUIRED

• High School Diploma or equivalent
• 6 months or more of customer service experience
• Cleared background screening
• Valid Driver's License with Proof of Insurance
• Knowledge of Microsoft Office products
• The ability to read and communicate effectively in English, both verbally and in writing.

• Associates degree
• Preferably possesses healthcare experience
• Experience organizing and managing office files, logbooks, and staff schedules
• Establish and maintain effective channels of communication with patients and field clinician team members.
• Ability to both receive and execute high volume of phone calls utilizing appropriate phone etiquette
• Experience in a healthcare setting, particularly in home care or related fields, is highly valuable.
• Ability to manage multiple projects and initiatives simultaneously, ensuring timely completion and quality outcomes.

WORKING CONDITIONS/EQUIPMENT USE

• Position is stressful in terms of meeting deadlines.
• It is primarily a desk job which essentially involves sitting, standing, stooping and walking, as well as an inordinate amount of telephone communication.
• Travel may be necessary by car or airplane for local, out-of-town, or state seminars, office assistance, conferences, or meetings.
• It requires minimal lifting of office records and printouts.

JOB DESCRIPTION DISCLAIMER

This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice.

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding

**This position requires the employee to work in the office Monday through Friday during core business

We value your hard work, integrity and commitment to providing the highest quality care to our patients and the communities we serve. We put people first by offering you benefits that support your life and well-being. Below you will find a snapshot of the benefits that you enjoy as part of your role:

• Private Health Care Plans: {Medical, Dental, Vision and Health Savings Account {HSA) with an employer matching contribution
• Voluntary Benefits: {Accident Insurance, Critical Illness, Hospital Insurance, Additional Voluntary Life Insurance, Long-Term and Short-Term Disability)
• 401{k) Retirement Plan and Company Matching Contributions
• Paid Time Off {PTO)
• Paid Holidays
• Paid Health and Wellness Time
• Employee Assistance Program {EAP) for Employee and Family
• Weekly pay with direct deposit
• myFlexPay - Payroll card allowing you to have your wages deposited directly on to your card
• W2 employee
• Professional development with a rapidly growing organization
• Opportunities for promotions and upward mobility
• Employee Referral Bonus Program

Universal Pediatrics is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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