What are the responsibilities and job description for the Residential Sales Represenative position at Universal Stone LLC?
As a trusted industry leader with over 20 years of experience in the fabrication and installation of natural stone,
Universal Stone seeks motivated, reliable, organized, and hardworking individuals to grow with the company as our business expands.
Summary
The Residential Sales Representative prospects for new business with an emphasis on homeowners, custom builders, remodels and Interior designers
Job Description:
- Participate in ongoing training and development programs to enhance product knowledge and improve selling skills.
- Prospecting for new business
- Keep the sales pipeline full by ensuring an active list of potential new leads is compiled and constantly updated through our CRM.
- Follow up on leads and opportunities
- Cultivate community relationships
- Collaborate with the sales team to achieve individual and team sales goals
- Stay updated with industry trends and product knowledge to offer informed recommendations to customers
- Investigate and resolve customer issues
- Attend networking and community events
- Utilize any and all marketing tools to promote company product
- Enter all job information into our scheduling software
- Collect the necessary information to send out a customer proposal
- Calculate the required square footage and collect the necessary pricing to send out a proposal
- Review and prepare sales contracts and assist in collection when needed
- Resolve any unconfirmed or missing information about the job (such as missing faucet specs, missing cooktop specs, etc.) as needed to complete the work order and template.
- Be in continuous communication through all stages
- Make outside sales calls as needed and follow up on leads and opportunities to grow and drive business
- Understanding the competition, our strengths, and market position and being able to relay the value proposition to customers
- Attend weekly sales meetings and daily huddles to review leads, prospects, and required steps to close jobs.
- Meet with prospective customers in the showroom or at the warehouse
- Provide excellent customer service while consistently meeting sales goals
- Effectively communicate product knowledge to customers
- Engage with customers to determine their needs according to taste, lifestyle, and investment range
- Check and respond to emails, texts, calls, and web leads
- Prepare sales contracts and assist in collection when needed
- Represent Universal Stone professionally while interacting with our customers, vendors and contractors through effective communication, timely arrival, and neat appearance.
Minimum Qualifications
- Excellent organizational skills and attention to detail.
- Ability to work well in a team environment
- Ability to communicate effectively
- Excellent written and verbal communication skills
- Well organized and detail oriented
- Excellent sales and negotiation skills
Education and Experience
- Minimum of 2 years of experience in natural stone
- A high school diploma or general education degree (GED) is required
- Must be results-oriented and able to work both independently and within a team environment
- Intermediate computer proficiency
- Valid driver's license
Benefits
- Health insurance
- Paid time off
- Seven Paid Holidays
Universal Stone is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
