CSSP Customer Engagement Professional Manager

Job Description

Job Description

Salary : $77,200-$128,800

Universal Technical Resource Services, Inc. (UTRS) is currently seeking CSSP Customer Engagement Professional Manager to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.

We are hiring for positions on an upcoming effort at Adelphi, MD and positions in San Antonio, TX, in support of the U.S. Army Defensive Cyber Solutions Branch of the Army Command, Control, Communication, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR). This position will develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. The Customer Engagement Professional Manager will lead and guide the CSSP Customer Engagement Professionals in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process. This position is located at Adelphi, MD.

What will you be doing?

This position will be a key member of the Defensive Cyber Security team. Duties include :

• Staying informed of evolving DoD requirements impacting the subscriber base and providing guidance to the team to ensure timely adjustments and compliance with these changes.
• Regularly updating and maintaining annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
• Ensuring timely receipt of service inquiries and collaborating with customer contacts to create database records for tracking workflow processes related to service alignment.
• Overseeing the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guiding and monitoring the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Providing ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attending leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Managing data for existing customers and facilitate their annual service renewal process.

What skills will the ideal candidate have to be successful?

This position will require the following skillsets and experience :

Read about our benefits here : Our Benefits - UTRS | Thinking Forward

UTRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.

For more information or to apply now, go to the website below :

https : / / www.eeoc.gov / sites / default / files / 2022 - 10 / EEOC_KnowYourRights_screen_reader_10_20.pdf

https : / / www.dol.gov / ofccp / regs / compliance / sec503 / Self_ID_Forms / VoluntarySelf -ID_CC- 305_ENG_JRF_QA_508c.pdf

https : / / www.dol.gov / agencies / ofccp / vevraa / self -id-form

Salary : $77,200 - $128,800