What are the responsibilities and job description for the Public Safety Emergency Communications Senior Engineer position at UNIVERSAL Technologies?
Job Details
UNIVERSAL Technologies is seeking a Public Safety Emergency Communications Senior Engineer for an onsite position in Brooklyn, NY. Candidates with active Linkedin accounts are preferred.
Position
The Public Safety Emergency Communications Senior Engineer will be responsible for deploying, supporting, and maintaining a wide range of Emergency Communications technologies. This includes infrastructure deployment, configuration, testing, vendor oversight, incident triage, and performance analysis for 911 and Text-to-911 services, as well as Next Generation 911 (NG911) systems.
WHO WE ARE:
UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
The pride in the services we provide and the accessibility and flexibility we offer to employees are what make UNIVERSAL Technologies stand out from the rest. We aim to propel your IT career to the next level and excite our employees with new and challenging projects.
WHAT WE OFFER:
Our W2 employees can expect the following benefits:
KEY RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
DESIRABLE QUALIFICATIONS:
UNIVERSAL Technologies is an Equal Opportunity Employer.
Position
The Public Safety Emergency Communications Senior Engineer will be responsible for deploying, supporting, and maintaining a wide range of Emergency Communications technologies. This includes infrastructure deployment, configuration, testing, vendor oversight, incident triage, and performance analysis for 911 and Text-to-911 services, as well as Next Generation 911 (NG911) systems.
WHO WE ARE:
UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
The pride in the services we provide and the accessibility and flexibility we offer to employees are what make UNIVERSAL Technologies stand out from the rest. We aim to propel your IT career to the next level and excite our employees with new and challenging projects.
WHAT WE OFFER:
Our W2 employees can expect the following benefits:
- Competitive pay
- Health/Dental Insurance
- Group Life Insurance
- 401K
- HSA/FSA
- Pre-Tax Transportation Program
- Generous Paid Time Off/Holiday Policy
KEY RESPONSIBILITIES:
- Deploy and support Emergency Communications network infrastructure, including racking and cabling
- Configure and test network components for 911 and NG911 systems
- Provide technical support for E911, Text-to-911 (TT911), Unified Communications, and related technologies
- Support and oversee vendor-managed ESInet services
- Maintain and troubleshoot alarm relays, 911 telematics, and third-party integrations
- Triage communication infrastructure issues and conduct root cause analysis and remediation
- Manage 911 lab test environments, validate test cases and results
- Perform technology asset management for emergency communication systems
- Coordinate deployments with Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers
- Perform data and performance analysis of communication services
- Provide oversight of vendors supporting emergency communications infrastructure and services
REQUIRED QUALIFICATIONS:
- At least 12 years of experience in data center or field support environments
- 8 years of experience in network support and LAN/WAN troubleshooting
- 8 years supporting communications routing and transport technologies (Wireline, Wireless, VoIP)
- Experience with documentation tools (Excel, Visio, Word, etc.)
- Deep knowledge of networking hardware, topologies, and telecommunication cabling standards
- Experience pulling and terminating cabling in various environments
- Strong understanding of computing systems and hardware
- Experience working with LEC circuits for termination and setup
- Experience with Land-Mobile-Radio (LMR) systems, P25, trunked networks
- Knowledge of call routing, selective routing, trunking, and location-based routing
- Ability to perform physical work and follow detailed job documentation
- Willingness to travel within NYC, and work on-call/after-hours/weekends as required
- Strong oral, written, and presentation skills with clear and confident communication
DESIRABLE QUALIFICATIONS:
- Bachelor's degree in Computer Science or a related discipline
- Experience with Emergency Communications infrastructure, systems, and technologies
- Familiarity with DMS and ACD systems
- Experience with ANI/ALI functionality and 9-1-1 Call Handling Systems
- Familiarity with NG911 ESInet and location-based call routing
- Experience with SMS, RTT, TCC routing, and SMS aggregation platforms
- Knowledge of third-party emergency communication system integrations
- Experience working with GIS/location-based systems
- Understanding of TDOS and DDOS risk mitigation related to emergency communications
UNIVERSAL Technologies is an Equal Opportunity Employer.
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