What are the responsibilities and job description for the Customer Service Rep position at Universal Waste Systems?
Job Description
Job Description
Schedule 8 : 00 AM to 5 : 00 PM Monday- Friday
- Trash experience a plus
Description
The primary role of the Customer Service Representative is to provide timely, tailored, efficient and courteous assistance to customers and prospective customers in a high-volume call center.
Essential Responsibilities
1. Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment.
2. Log all customer service interactions into customer records.
3. Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail.
4. Meet and exceed departmental and municipality-governed metrics expectations.
5. Facilitate communication between customers and staff to coordinate services.
6. Maintain a working knowledge of company and industry products and services.
7. Participate in Department and Company-wide trainings to increase skill sets and improve service.
Knowledge, Skills & Abilities
Knowledge of :
Ability to :
Education, Training & Experience
1. Three years of related experience working in a high-volume call center required.
2. High school diploma or GED preferred.
3. Experience in the resource recovery industry preferred.
4. Bilingual (Spanish, Mandarin, Korean, Vietnamese, Tagalog, Armenian & Farsi) a plus.
Supplemental Information
Universal Waste Systems celebrates diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
