Vice President Operations

About Universal Yums

Since 2014, Universal Yums has brought a taste of the world to over 1 million households in the USA. Our flagship product is a box of snacks and treats delivered from a different country every month. We place our highest aspiration in developing cultural understanding through products that educate, entertain, and bring families closer together. At Universal Yums, our mission is to “Connect people across borders, kin, and time”. Learn more about Universal Yums at www.yums.com.

Job Summary

In this role, you have the opportunity to join our team at our headquarters in Roseland, NJ. We’re looking for a VP of Operations to lead our Operations team. This is a full-time position requiring approximately 40 hours per week.

Role Responsibilities

• Own the operation of our 80,000 square foot facility, which is responsible for the production and fulfillment of all Universal Yums products.
• Manage a direct team of 4; 1 Sr. Operations Manager, 1 Production Supervisor, 1 Shipping & Receiving Supervisor, and 1 Production Coordinator.
• Oversee a team of 60 warehouse associates, including both direct employees, seasonal employees, and temporary employees.
• Own a $10M budget across shipping, fulfillment, equipment, and supplies. Control costs, optimize expenditures, and drive efficiency initiatives to meet financial targets.
• Own the accurate and timely fulfillment of all direct to consumer orders, and shipments to wholesale customers.
• Own the accurate & efficient production of all boxes, bags, and other assembled products.
• Own the precise management of inventory, with an emphasis on expiration date management.
• Own the proactive planning of labor, incoming & outgoing shipments, facility storage, and other activities as needed to smoothly navigate peak periods and minimize disruptions to the operation.
• Become an expert in our ERP, and use your knowledge to continuously improve our systems through streamlined processes, increased automation, and well-structured data.
• Become an expert in our physical operation, walking the floor daily, and continuously identifying and implementing improvements.
• Lead your organization by setting high standards, developing your people, and being visible & hands-on across all levels of your team.
• Collaborate cross-functionally across the organization, particularly with your peers in Procurement, Finance, Engineering, and Customer Experience.
• Collaborate with Compliance to implement food quality & safety standards, in preparation for passing an audit.
• Build and maintain strong relationships with external vendors, carriers, and service providers to ensure reliable and cost-effective support for operations.
• Ensure compliance with all safety requirements, and establish a culture of safety across the organization.

Required Experiences & Skills

• 12 years of experience in manufacturing and fulfillment operations
• 7 years of experience in people management
• 3 years of experience in a position overseeing production, assembly, or manufacturing
• Bachelor’s Degree in operations, supply chain, engineering, business, or related field
• Strong experience working with ERPs, and ability to understand & customize ERP logic to meet business requirements
• Strong ability to analyze data and build moderately complex tools in Excel / Google Sheets
• Any Spanish language ability is a plus

Overview of Benefits

• Competitive compensation
• Great medical benefits
• 401k with a 4% company match
• A culture of diverse backgrounds, united by curiosity about others unlike themselves
• A role that makes a big impact on the overall team & company
• Company-paid international vacation at your 5-year anniversary!
• An infinite pantry of free snacks, drinks, and 2x weekly lunch at our HQ.

Application Instructions

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