What are the responsibilities and job description for the Account Servicing Specialist (Hybrid - Mostly Remote) position at University Bank?
Description
General Job Summary
The Account Servicing Specialist serves a vital role in the onboarding and servicing of consumer mortgages and consumer auto finance accounts. Primary functions include onboarding of new consumer loans, providing client services and ongoing core maintenance for these accounts.
Summary of Essential Job Functions
- Executes the onboarding of loans serviced by University Bank, which includes posting initial funding and enrolling the loans in Tax Service.
- Provide customer service for clients including research and follow up to resolve problems or concerns.
- Make collection calls as needed.
- Performs file maintenance and system maintenance.
- Manages collateral release functions with adherence to the Collateral Release Procedure.
- Track and manage insurance policies for mortgage collateral including force placing insurance when necessary.
- Executes the onboarding of the Smart Checking accounts. This includes account opening, setting up automatic transfers and ordering customer checks and debit cards.
- Assists Smart Checking customers and Auto Finance customers with online banking enrollment.
Other Job Functions
- All other duties as assigned by management.
Requirements
Education, Training and Work Experience
- High School diploma or equivalent required.
- Previous banking/lending experience required.
- Understanding of real estate loan documentation preferred.
- Call center and In-Person customer service experience required.
Knowledge, Skills, and Abilities
- Maintain & foster positive relationships with customers and business partners.
- Provide excellent customer service. Follow up promptly.
- Complete all assigned training in a timely manner.
- Provide professional communication in both oral & written expression.
- Excellent organizational, time management & analytical skills.
- High degree of accuracy.
- High degree of dependability.
- Ability to manage highly confidential information.
- Ability to understand complex lending and core banking software. Ability to solve complex system maintenance problems.
Working Environment
Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at management’s sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.
Physical Requirements
- Able to lift up to 20 pounds.
- Extended periods of sitting (at computer desk).
- Complete repetitive tasks (including operation of computer mouse/keyboard).
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**University Bank is an Equal Opportunity / Affirmative Action Employer**
