What are the responsibilities and job description for the Loan Key Operator position at University Center for Academic Excellence at UNC Charlotte?
Position Information
General Information
Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010614 NC Salary Grade Equivalency GN04 Classification Title Admin Support Specialist Working Title Loan Key Operator Salary Range $34,602 - $41,234 Anticipate Hiring Range $34,602 - $37,485 FLSA Status Non Exempt Division Student Affairs Department Housing and Residence Life (Adm) Work Unit Housing and Residence Life Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
This position is responsible for operating a Loan Key Desk and performing general administrative and reception duties associated with the loan key process, the Residence Hall Office, and supplemental assistance to the Residence Hall staff. This role is also responsible for the scheduling and supervision of student staff who work at the Loan Key Desk and front desks of buildings in their area, as defined by the department. The purpose of this position is to ensure security, efficient operation, and good customer service within these areas.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications
Graduation from high school and demonstrated knowledge, skills, and abilities gained through two years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
Required fields are indicated with an asterisk (*).
Required Documents
General Information
Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010614 NC Salary Grade Equivalency GN04 Classification Title Admin Support Specialist Working Title Loan Key Operator Salary Range $34,602 - $41,234 Anticipate Hiring Range $34,602 - $37,485 FLSA Status Non Exempt Division Student Affairs Department Housing and Residence Life (Adm) Work Unit Housing and Residence Life Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
This position is responsible for operating a Loan Key Desk and performing general administrative and reception duties associated with the loan key process, the Residence Hall Office, and supplemental assistance to the Residence Hall staff. This role is also responsible for the scheduling and supervision of student staff who work at the Loan Key Desk and front desks of buildings in their area, as defined by the department. The purpose of this position is to ensure security, efficient operation, and good customer service within these areas.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications
Graduation from high school and demonstrated knowledge, skills, and abilities gained through two years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
- Maintains and files reports and forms.
- Receives and refers visitors, and callers of the reception desk area to appropriate resources in Housing and Residence Life (HRL) and other campus resources.
- Refers students to other resources including Housing and Residence Life administration, ID Card Office, Meal Plan Services, and Handbook.
- Assists students with form completion and providing factual or procedural information including obtaining and returning loan keys, lock changes, checking in, moving out, room changes, health, and safety inspections, applying for housing and cancellations, checking out residence hall equipment, and reserving common space for resident usage.
- Responsible for maintaining confidentiality as this position deals with sensitive information.
- Ensures timely and accurate billing when it comes to loan key charges and fees.
- Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information.
- Uses computer software such as Mercury housing software, Google suite, Microsoft office, Canvas, and others to perform daily administrative tasks and communication creation.
- Coordinates the work schedules of Desk Assistants.
- Reviews and follows up on student work hours and payroll errors.
- Supervises, coaches, and trains student staff on customer service desk procedures, frequently asked questions, loan key procedures and referral options.
- Updates and publishes the Loan Key Desk Staff Manual.
- Graduation from high school, or completion of its equivalency.
- One year of office/clerical work experience; or an equivalent combination of training/experience.
- Good written and verbal communication experience.
- Willingness to work in a team environment.
- Experience working with technology and computer software.
- Experience with supervision or scheduling.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist .
- Do not write ‘see resume’ on your application when completing the job duties section.
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
- Where did you learn about this posting? (Open Ended Question)
- * As a Loan Key Operator, you will be utilizing several different department online systems and may be involved in technology implementation or upgrades. How do you adapt to new technologies and ensure your team is proficient in utilizing them? (Open Ended Question)
- * Our Loan Key Operators supervise up to 25 student employees. How do or would you approach building strong relationships with individual team members while managing a large team? Please provide an example of time you have done this or seen this done? (Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Salary : $34,602 - $41,234
