Concierge and Resident Experience Assistant

Who We Are

Concierge and Resident Experience Assistant

University City Housing (UCH) is a Philadelphia-based firm that buys, renovates, maintains and manages real estate for long-term investment. With over 4,000 residential units and 250,000 square feet of commercial space in Philadelphia and the surrounding suburbs, University City Housing has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967.

We strive to showcase our pride in our management services, leasing excellence, and impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience with UCH.

We are actively seeking a Concierge & Resident Experience Assistant for our Main Line location!

Where? Wynnewood, PA 19096

When? Monday-Friday 3-11pm

What You Will Be Doing

This full-time role emphasizes customer service, organization, and a friendly smile! The primary responsibility of this position is to provide excellent customer services to our residents while managing the front desk. The perfect candidate will possess good communication skills, be able to react in an emergency, and have a flexible schedule with the ability and willingness to work coverage shifts when necessary.

Duties and Responsibilities:

• Greet building residents/tenants/guest(s)/Vendors when they enter the building and guide them to their designated areas
• Handle inquiries from resident/tenant/guest in a professional manner
• Document emergency calls and communicate regularly with other staff members
• Act as s resource for tenants/residents and visitors questions, referring them as needed to appropriate offices
• Monitor the Wynnewood House building access while maintaining accurate building entry and guest registration records
• Package Management, including logging packages and distributing to the proper recipients
• Lease Administration, including but not limited to: leasing paperwork from move in to move out, work order entry, resident follow-up and check-up calls, record prospective residents’ traffic and application information
• Complete daily activity logs. Including but not limited to documenting any unusual issues or events regarding residents and building guest(s)
• Actively observe/monitor video surveillance cameras
  
  

Qualifications Required:

• Demonstrate strong oral and written communication skills
• Ability to multitask and prioritize
• Operate telephone, computer/keyboard/laptop, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances
• Demonstrate ability to diffuse and respond to customer concerns
  
  

Our Comprehensive Benefits Package for Full-Time Employees Includes:

• Opportunities for professional and personal development and career growth
• Competitive Salary
• Comprehensive Health Insurance - Medical, Dental, Vision
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Retirement plan – 401(k) with up to 4% employer match
• Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
• Employer-paid Short-term Disability
• Voluntary Long-term Disability
• Voluntary Life Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Annual Awards & Recognition
• Company Paid Certifications & Licensing
• Employee Referral Program
• Apartment Discount Available
  
  

Link to our real estate portfolio: https://uchcareers.com/

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