What are the responsibilities and job description for the Certified Medical Assistant position at University Clinical Health?
Description
Who We Are:
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.
Position Summary:
The Certified Medical Assistant (CMA) responsibilities combine both administrative and clinical care services. This multi-skilled role includes appointment scheduling, greets patients and visitors, registration for patients, updating demographic information, and receiving co-payments for patient visits. The CMA will assist physicians in delivering excellent patient care to our community.
Key Results Areas (KRAs):
- Patient check-in and check-out
- Patient scheduling
- Precerts & Authorizations
- Prescription refill authorizations
- Chart preparation
- Phone triage
- Patient care
- Prepare/ administer oral/intramuscular medications as directed
- Perform ECG’s
- Perform basic laboratory tests
- Regulatory compliance
- Charge entry
- Coding accuracy
- Other duties as assigned
Core Competencies
- Ability to learn and perform complexities of scheduling
- Demonstrated experience making triage decisions
- Effectively able to build relationships
- Successful in driving results and using sound judgment
- Must be efficient with the ability to prioritize and multi-task.
- Excellent communication skills
- Ensures and maintains the confidentiality of patient information and other UCH business information in accordance with HIPAA and other compliance standards.
- Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality, and safety.
Requirements
Education & Experience:
- High school diploma or equivalent Required
- 2- 4 years of clerical work experience in medical setting Required
- Medical Certification such as a CMA, or Phlebotomist is Required (If candidate is not certified, they must be able to obtain certification within 90 days of employment)
