What are the responsibilities and job description for the Guest Relations Specialist position at University Club of Alabama?
We are looking for a highly motivated and organized individual to join our team as a ClubLife Concierge. As a member of our Member Experience Team, you will play a key role in supporting project work and goals, creating memorable experiences for our club members.
**Key Responsibilities:**
- Direct members and guests to their destinations within the club, provide business and concierge services to our members, and be proactive in creating magic moments.
- Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone.
- Assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards.
**Requirements:**
- A minimum of one year of experience in the hospitality business or a similar role.
- A service-oriented mindset and the ability to make every guest feel valued.
- Strong communication skills in verbal, written, phone, text, and social media communications.
