Payments Specialist

Description

POSITION PURPOSE/STATEMENT

Deliver on University Credit Union’s CHAMPION Values to engage in behaviors that create member and team member loyalty.

The Payments Specialist will assist in Payments projects. They will perform necessary functions to establish and maintain credit, debit, ATM, and Online Banking accounts and services. The Specialist will provide support to members, both internal and external, via various channels, while promoting all products and services.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Process lost and stolen reports and maintain files. Process credit/debit card and ATM fraud and dispute claims. Have a thorough understanding of Mastercard rules and regulations and regulatory requirements related to card fraud and dispute processes.
• Provide information and services to all members regarding credit, debit, ATM, digital banking and other related company products. Cross-sell products and services when appropriate.
• Wire processing, which will include processing incoming and verification of outgoing wires. Must understand the recall and tracing process.
• Exception processing and research and adjustment for deposits, drafts, and ACH, including ACH Origination and Disputes and Check Fraud Claims.
• Troubleshoot digital banking services, including Bill Pay, External Transfer, Person Pay, and Mobile/ Remote Deposit.
• Assist with other related payment operations and tasks as needed.

Qualifications

• Knowledge of Symitar and Synapsys is preferred.
• Must have two to five years of similar and/or dispute-related positions.
• Minimum high school degree or GED required.
• Must have courtesy, tact and diplomacy, and strong attention to detail.
• Must be willing to speak to members and have good telephone skills.
• Must have strong interpersonal skills to work with others inside and outside the Credit Union generally for routine matters of giving and obtaining information, as well as advising or referring, which commonly requires shorter discussions.
• Must have experience in MS Word, Excel, PowerPoint and Outlook.
• Must be a team player and collaborate with others.
• All team members must adhere to regulatory, compliance, and organizational guidelines.

PHYSICAL REQUIREMENTS

Must be able to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency. Must be able to operate routine office equipment including a computer, telephone, copier, and calculator. Must be able to routinely perform work on a computer for extended periods daily. Must be able to work extended hours whenever required or requested by management. Must be capable of regular reliable, and timely attendance that aligns with the pacific time zone.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

ABOUT UNIVERSITY CREDIT UNION

Founded in 1951 by a group of UCLA employees, University Credit Union (UCU) has been committed to providing the university community with a financial advantage for over 70 years. What started as a small, on-campus credit union has since expanded its reach to universities across the country. Today, UCU exclusively serves the higher education community, offering products and services that are tailored to their unique needs.

UCU’s mission is simple: to empower every member of the university community to achieve financial success. We do this by offering conflict-free, unbiased financial advice from certified coaches and providing some of the lowest rates in the nation on auto loans, credit cards, consumer loans, and HELOCs—consistently ranking in the top 5% of all federally insured financial institutions.

With a strong foundation for growth and a clear focus on the future, UCU continues to be a trusted partner, dedicated to delivering the financial tools and support needed to help give our member-owners a financial advantage.

TEAM UCU BENEFITS

Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of excellent benefits, in addition to being a great team to work with:

• Competitive compensation
• Work from anywhere options for select positions
• A full 401(k) match up to 6% plus a potential additional annual profit share of up to 4%
• Quarterly Gain Share awards, subject to meeting certain organization goals, with a payout of up to 10% of earnings
• Employee loan discounts
• Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays ✓ 12 paid Holidays
• Personal growth development plans tailored to each member of Team UCU
• Choice of medical, dental, and vision plans, including some options that are 100% paid by the Credit Union.
• Complementary Basic Life and Accidental Death and Dismemberment Insurance
• Complementary long-term and short-term disability insurance and Employee Assistance Program

UCU’s commitment to diversity, equity, and inclusion:

Diversity, equity, and inclusion play a key part in our dedication to give everyone in the university community a financial advantage. From students, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring our team brings a variety of skills, ideas, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our member-owners. We accomplish this by building a community that embraces diverse ideas, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU.

Salary : $25 - $31