What are the responsibilities and job description for the Patient Care Coordinator (Front Desk/Scheduler) position at University Diagnostic Institute?
Job Description
Seeking a qualified and responsible Patient Care ADVOCATE for our growing practice.
About Us: An Independent Imaging Center that practices exemplary service and holds true to small-practice values.
Front Desk Receptionist Job Duties
- Candidate must be willing to go the extra mile for all patients, clients, and colleagues - must always exhibit outstanding customer service.
- Candidate must be flexible and willing to work ANY shift and support ANY location – have a team player attitude.
- Must be empathetic and show compassion for ALL patients that visit our centers / call in.
- Receive and check-in radiology patients. Provide advocacy to patients when asking them to fill out the necessary paperwork. QA paperwork - review and sign where needed.
- Process paperwork for all radiology exams and notify technologists when patients are ready for their exams.
- Monitor waiting room to ensure patient flow is timely and queue patients back to dressing rooms / exam rooms when ready.
- Schedule radiology exams for the patient in person or over the phone with explanation of appropriate preparation information.
- Prep charts (QA Charts) for next day’s schedule and two days out.
- Partner with Referring Providers and their staff with professionalism to obtain necessary information for authorizations for exams. Provide correct financial forms to patients and explain financial options.
- Confirm next day, two day and two weeks out appointments by phone.
- Assist radiologists and technologists with clerical duties and ensure that WET READ patients are treated with urgency and status of report and follow up instructions are delivered promptly.
- Audit radiology orders for accuracy and call patients to schedule procedures as well as notify referring physicians of patient non-compliance.
- Maintain a clean and organized work area. Always keep office presentable. Perform walk-throughs of facility to ensure cleanliness and stocked bathrooms.
- Candidate must take pride in personal appearance and dress to impress.
Dress code: Business Smart (Semiformal/Professional).
- Candidate must be able to see every patient as an opportunity to grow our business – treat with VIP service, market to patients, ask our patients to bring their family members and friends, and confidently ask our patients for positive reviews!
We are searching for a qualified individual that is empathetic, strong, and a “Go-Getter.” This candidate should be ready to support all teams - anywhere necessary - and help our company grow to the next level with a positive attitude and lead-by-example mindset.
If you are this candidate or know someone that this ad perfectly describes, please apply now.
Job Type: Full-time
Hours of Operation: 7:00AM – 8:00PM, Monday through Friday (with potential to work Saturdays)
Locations: Central Florida area
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Outpatient
Medical specialties:
- Radiology
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Application Question(s):
- Our Hours of Operations are: Monday through Friday, 7:00AM to 8:00PM; and Saturdays 7:00AM to 2:00PM. Are you able to work as early as 7:00AM and to as late as 8:00PM?
- Do you have reliable transportation that allows you to commute to any of our four locations in Winter Park (2), Lake Mary, and/or Orlando (by Universal Studios)?
- How long are you wanting to work in this position? What makes you a good fit for a long-term position in our company?
Experience:
- Medical: 3 years (Preferred)
- Customer service: 5 years (Required)
Language:
- Spanish and Portugese (Preferred)
Work Location: In person
