What are the responsibilities and job description for the Host/Hostess position at University Draft House?
```Job Summary```
We are seeking a friendly and outgoing individual to join our team as a Host/Host. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
```Responsibilities```
- Greet guests with a warm and friendly smile upon arrival
- Escort guests to their tables and provide menus
- Assist in seating guests and managing the waitlist
- Answer phone calls and take reservations
- Maintain cleanliness and organization of the host/host station
- Communicate with servers, kitchen staff, and management to ensure smooth operations
- Handle guest inquiries, requests, and complaints in a professional manner
- Provide accurate wait time estimates to guests
```Experience```
- Previous experience in a customer service or hospitality role is preferred
- Knowledge of food service industry standards and practices
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle multiple calls simultaneously
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Exceptional guest relations skills and ability to provide personalized service
If you are looking for an opportunity to be part of a dynamic team in the hospitality industry, we invite you to apply for the position of Host/Host. Join us in creating memorable experiences for our guests while enjoying competitive pay, flexible scheduling, and opportunities for career growth. Apply today!
Job Types: Full-time, Part-time
Pay: $9.50 per hour
Shift:
- Day shift
- Night shift
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- McAllen, TX 78501 (Required)
Work Location: In person
Salary : $10
