What are the responsibilities and job description for the Office Supervisor - Lakewood Family Practice Clinic position at University Health KC?
If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Office Supervisor - Lakewood Family Practice Clinic 101 Truman Medical Center
Job Location
UH Lakewood Medical Center
Kansas City, Missouri
Department
Position Type
Work Schedule
Hours Per Week
Job Description
Are you a skilled leader who loves keeping things organized and running smoothly? As a Front Office Supervisor, you’ll be at the heart of our office, ensuring everything operates efficiently while delivering excellent customer service. You’ll manage a team of dedicated office support staff, oversee day-to-day activities, and make sure patients have a seamless experience from the moment they walk in. If you’re someone who thrives on coordination, problem-solving, and supporting a team, we want you to be part of our dynamic organization!
What You’ll Do:
- Team Leader: Supervise and coordinate the front and back office staff (including Patient Representatives), making sure everyone is working together to achieve success.
- Patient Support: Be the go-to person for patients’ questions and concerns, ensuring they feel heard and well taken care of.
- Efficient Operations: Ensure the smooth operation of the office, helping our team meet the organization’s strategic goals of excellent customer service.
- Policy Guru: Apply your knowledge of the organization’s policies and procedures to address challenges, solve problems, and keep the office running like clockwork.
- Financial Steward: Help manage the budgeting process and ensure the office is aligned with financial goals, ensuring success in both financial and service delivery areas.
- Tech-Savvy Leader: Be the office’s “super-user” for computer systems and applications, and leverage your skills to gather, analyze, and evaluate data to improve operations.
What You Need to Bring:
- Education: High school diploma or equivalent required.
- Experience: At least two years of office management experience, ideally in a healthcare setting.
- Healthcare Knowledge: Previous administrative support experience in a healthcare organization is a big plus.
- Leadership Skills: Ability to manage a team, motivate staff, and ensure smooth operations in a fast-paced environment.
- Tech-Savvy: Proficient with computer systems and applications, with a knack for being the go-to expert on tech-related issues.
- Strong Communication Skills: Ability to clearly communicate, both verbally and in writing, and apply policies to solve everyday challenges.
- Financial Understanding: A solid understanding of budgeting and financial processes, with knowledge of reimbursement systems to help meet financial and service goals.
If you're ready to take charge of the front office, lead a great team, and be an essential part of a busy healthcare environment, apply now and join us in making a positive impact on the lives of our patients!
