What are the responsibilities and job description for the Help Desk Support Specialist position at University Health?
POSITION SUMMARY / RESPONSIBILITIES
Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health System's Guest Relations Policy.
EDUCATION / EXPERIENCE
An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.
