What are the responsibilities and job description for the Phone Operator position at University Health?
POSITION SUMMARY / RESPONSIBILITIES
Assists in operating a multiple position telephone switchboard. Handles emergency stat calls and uses desktop computer software to carry out notification of staff, to access the inpatient census, to assist callers, and to assist in clerical and other incidental activities. Performs telecommunication operations and related activities in accordance with Health System policies ensuring prompt, efficient and courteous handling of all calls. Provides competent assistance in preparing charges, toll calls and other records. Maintains good guests and working relationships.
EDUCATION / EXPERIENCE
A high school diploma or its equivalent is required. Specialized training in the operation of a multi-positioned telephone switchboard is preferred. Six months as an operator on a multi-position switchboard and familiarity with radio paging systems is required. Two years or more of the aforementioned experience with experience in a hospital or related health care setting is preferred. Six months experience with IDX patient census software is preferred. One year experience with Windows Office is preferred. Six months experience with' MIR3 electronic notification system and / or a physician on-call system is preferred.
