Patient Access Representative I

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This is a Stanford Health Care - University Healthcare Alliance job.

A Brief Overview

Under general supervision, the PAR handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SMP departments / clinics. The PAR staff within SMP contact centers are responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.

The PAR I is an entry-level position with limited or no prior experience; under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team. For situations where the PAR is designated as a "trainee," the incumbent will work under close supervision, requiring mentor sign-off on certain activities.

Locations

Stanford Health Care - University Healthcare Alliance

What you will do

• C-I-CARE
• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff :
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient's questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next
• Job Scope
• Performs routine support work and in a learning capacity, assists in but not limited to the following :
• Registers new patients, schedule appointments and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
• Identifies accepted insurance plans and those requiring referrals, obtains and updates insurance information if necessary.
• Resolves any system red flags as they are encountered.
• Responds to a high-volume of incoming and outgoing telephone calls and faxed referrals to coordinate care.
• Assists patients with general questions.
• Facilities communication between the patients and the physician or clinic.
• Delivers basic knowledge regarding clinic-specific processes.
• Accurately documents and routes calls to the appropriate department(s).
• Follows documented protocols and guidelines while utilizing reference documents and resources.
• Accesses EHR to communicate to clinical staff members and / or physicians through telephone encounters using SBAR format and / or appropriate smart phrases in accordance with performance standards.
• Manages EHR in-basket(s), work queues, CRM, telephone encounters and referrals.
• Delivers consistent high-level of customer service by using CI-Care principles.
• Meets all regulatory and compliance standards.
• Knowledge
• Learns to apply general knowledge through work assignments.
• Level of Supervision
• Works under general supervision and performs a variety of clerical and patient care duties to assist practitioners and other members of health care team.
• For situations where the PAR is designated as a "trainee," the incumbent will work under close supervision, requiring mentor sign-off on certain activities.
• All other duties as assigned including department-specific functions and responsibilities :
• Performs other duties as assigned and participates in organization projects as assigned.
• Adheres to safety, P4P's (if applicable), HIPAA and compliance policies.

Education Qualifications

Experience Qualifications

Required Knowledge, Skills and Abilities

Physical Demands and Work Conditions

Physical Demands

Lifting

Carrying

Working Environment

Blood Borne Pathogens

Travel Requirements

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective :

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $25.03 - $31.92 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Salary : $25 - $32