What are the responsibilities and job description for the Patient Services Rep II position at University HealthCare Alliance?
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Day - 08 Hour (United States of America)
This is a Stanford Health Care - University Healthcare Alliance job.
A Brief Overview
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
The PSR II performs PSR I duties, in addition, acquires job skills to complete substantive assignments / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate actions; executes work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area / clinic.
Locations
Stanford Health Care - University Healthcare Alliance
What you will do
- C-I-CARE
- Executes world class practices of service and patient care in support of C-I-CARE standards.
- Uses C-I-CARE templates and the following components for all communication with patients and staff :
- CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
- INTRODUCE yourself and your role
- COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
- ASK permission before entering a room, examining a patient or undertaking an activity
- RESPOND to patient's questions or requests promptly; anticipate patient needs
- EXIT courteously with an explanation of what will come next
- Job Scope
- Performs independently all of Level I, in addition, but not limited to the following :
- Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
- Registers new patients and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
- Schedules new or follow-up appointments in a courteous and professional manner in accordance with performance standards.
- Identifies accepted insurance plans and those requiring referrals.
- Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient's photo ID, insurance card and / or waiver.
- Resolves any system red flags as they are encountered.
- Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.
- Facilities communication between the patients and the physicians or clinic.
- Delivers basic knowledge regarding clinic-specific processes.
- Accurately documents and routes calls to the appropriate department(s).
- Manages flow of information received from various sources to appropriate staff member. May handle and deliver requests for approvals requiring signatures or input, lab reports, correspondence, dictations, and medical records.
- Accesses EHR to communicate to clinical staff members and / or physicians through telephone encounters using SBAR format and / or appropriate smart phrases in accordance with performance standards.
- Manages EHR in-basket(s), work queues and schedule templates as assigned in accordance with performance standards.
- Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary in accordance with performance standards.
- Assists with master scheduling template for the department.
- Specialized scheduling / referral coordination.
- Floats as needed.
- Provides orientation and training to new staff as assigned.
- Serves as a job expert in assigned areas, taking on additional special assigned duties.
- Knowledge
- Same as Level I and, in addition :
- Requires the ability to apply knowledge to perform work.
- Prioritizes own tasks.
- Level of Supervision
- Continues to develop knowledge and skills. Work is reviewed for accuracy and completeness.
- Assignments are selected to provide increased complexity and variety within the specialty area.
- All other duties as assigned including department-specific functions and responsibilities :
- Performs other duties as assigned and participates in organization projects as assigned.
- Adheres to safety, P4P's (if applicable), HIPAA and compliance policies.
Education Qualifications
Experience Qualifications
Required Knowledge, Skills and Abilities
Physical Demands and Work Conditions
Physical Demands
Lifting
Carrying
Working Environment
Blood Borne Pathogens
Travel Requirements
These principles apply to ALL employees :
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective :
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale : Generally starting at $27.07 - $34.52 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
Salary : $27 - $35
