What are the responsibilities and job description for the Patient Services Rep position at University Hospitals Urgent Care by Well?

Job Description

Prisma Health Urgent Care - Delivering Quality Care with Purpose

Are you a passionate customer service oriented person looking for a dynamic and rewarding career? Join Prisma Health Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities.

As a Patient Service Representative, you will be a key part of our healthcare team, providing front desk patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.

Why You'll Love Working Here :

LIFE-Work Balance & Flexible Schedule : Full-time (3-day / 12-hour shifts, 8 AM - 8 PM) must be available to work 50% weekends in a month and some holidays – No overnight shifts, so you can prioritize both your career and personal life!
Competitive Pay & Benefits : Medical, Dental, Vision, Prescription, Pet Insurance & more
Paid Time Off & Holidays : Recharge and take care of yourself
401K with Company Match : Plan for your future
Professional Growth : Certification reimbursement, leadership opportunities & professional development
Wellness Support : Employee Assistance Program (EAP) & Wellness Initiatives

Key Responsibilities :

ROLE & RESPONSIBILTIES :

Greet patients and provide instructions to all visitors in a polite and professional manner

Maintain the readiness of the reception area

Perform clerical tasks and adhere to established policies and procedures

Determine and collect each patient’s financial responsibility

Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing / collection processes

Assist the practice manager and other staff as required

Provide overall support for Physicians and office operations

Understand and enforce standard healthcare regulatory requirements

Collect and maintain all patient and business documents while maintaining confidentiality

Perform office procedures including all general administrative duties

Document Electronic Medical Record (EMR) all medical interventions

Assure HIPAA and OSHA compliance

Responsible for traveling to any clinic location to support the staff

EDUCATIONAL REQUIREMENT & QUALIFICATIONS :

High school diploma or equivalent preferred

One-year experience in a medical office or emergency room setting but not required.

Ability to work nights, weekends, and holidays.

Experience with insurance eligibility and co-pay determination preferred but not required

PHYSICAL REQUIREMENTS :

Required to work 12 hours shifts, weekends and holidays

Required to sit, walk, reach with hands and arms throughout workday

Finger dexterity and hand coordination required

Occasionally required to lift moderate weight (20-40 pounds)

Specific vision abilities required including close vision, distance vision, and ability to adjust or focus

At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

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What are the responsibilities and job description for the Patient Services Rep position at University Hospitals Urgent Care by Well?

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Job openings at University Hospitals Urgent Care by Well

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